This article is only for existing customers on Umbraco Cloud. For new customers on Umbraco Cloud after the 5th of May, 2021 handling subscriptions is done directly on Umbraco Cloud.
In this article, you will be able to find information on how to manage your subscriptions. You will also be able to find information on how to change ownership of your projects.
Umbraco Cloud subscriptions are managed from the Umbraco Shop, which can be accessed through umbraco.com or by following the Manage Subscriptions link on the Profile dropdown on the Umbraco Cloud Portal.
You can find all your invoices when you log into the shop on Umbraco.com.
Once you have logged in, you can see an overview of your account where you will be able to find your Order History. In this section, you can see all your invoices.
Under the Order History, you can get an overview of all your invoices. The overview has the following details:
- Order number
- Total price ex. VAT
- Date of purchase
- Payment method
- Status of the order
- A download link for the invoice
If you have not yet paid for your invoice, the download link will change to a payment link.
Changing your Credit Card information
If you have to change your credit card information, you can do that under Manage Subscriptions. When changing your credit card information, you will have to change the information on all subscriptions where the credit card is being used.
How to change ownership of subscriptions and projects
You might find yourself in a situation where you will need to change the ownerships of subscriptions or projects. This can be done in the following ways:
Changing subscription ownership is not something you can do by yourself. You will need to reach out to our Support Team and they will do it for you.
Whoever is taking over a subscription will need to have an existing account on umbraco.com. If they do not have an account, they can register here.
When you have registered your user. You will need to login to your profile and fill out the following details under the invoicing information section. Please make sure you fill out the following:
- Company Name
- VAT number (if within the EU)
The owner of the subscription must reach out when changing the owner.
Handing over a project to someone else can be done by adding them to the project as a Team Member from the portal. Make sure that you grant them admin rights when adding them so they have full control over the project. When they have been added they can remove you from the project.
Remember to change the technical contact details on the project to the new owner, as Umbraco will send updates such as automated upgrade notifications to whoever is listed under technical contact.
You can change the technical contact details under the Edit team section in the Backoffice.