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  • florin 1 post 81 karma points
    Jul 18, 2018 @ 07:32

    Subscription status explanation

    hi, i wanted to ask about what each of the subscriber statuses mean. from what i can tell:

    • unsubscribed - user has click unsubscribed link from newsletter email

    • bounced - user has more than 3 bounced emails (looked at the code for this one)

    • added - the user was just added to the system
    • active - user was able to receive emails?

    the thing i can't figure out is when a user is set to active. i imported a few thousand emails and i have yet to send any newsletter. in spite of this, i have some users that show up as active. why is this?

  • Markus Johansson 1654 posts 4674 karma points c-trib
    Aug 02, 2018 @ 14:31
    Markus Johansson


    The uses starts out as "added" after the first successful attempt to send to a e-mail it gets changed to "active", then from there you've got unsubscribed and "bounced" right - but there is a setting for the number of soft bounces that should lead to the "bounced" status, if it's a hard bounce it will be set to bounced directly.

    Hope this clears thing for your.

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