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  • Edgar Rasquin 134 posts 405 karma points
    Aug 24, 2018 @ 10:39
    Edgar Rasquin

    Troubles sending a newsletter

    Hi Markus,

    I have troubles sending a newsletter. When testing the connection in the general settings section everything seems to work fine. When I than try to send the Newsletter I get the following Error:

     Error: Could not send. An error occurred. Please check your SMTP-connection. Details can be found in the trace log. 

    Here is my tracelog:

     2018-08-24 00:02:28,430 [P11436/D5/T404] INFO  Umbraco.Web.Scheduling.ScheduledTasks - newsletterstudioSendout has been called with response: True

    In the newsletterStudio.config all the settings seem to be ok.

    Any idea what else I could check?


  • Gonçalo Chaves 14 posts 125 karma points
    Aug 24, 2018 @ 13:53
    Gonçalo Chaves

    Hi Edgar,

    I don't know if it helps, but looks like that there are two different outputs: the feature of sending newsletter looks be working, but when the email is dispatched to SMTP provider, he's returning some "kind" of error that is not related with the feature of sending the newsletter itself.

    Could you test manually by sending an email with the same SMTP provider of the newsletterStudio? and reply the result?

  • Edgar Rasquin 134 posts 405 karma points
    Aug 24, 2018 @ 14:12
    Edgar Rasquin

    Hi Goncalo,

    thanks for your reply. It had nothing to do with the SMTP provider. I have several applications using it without any problems.

    I managed to clear the problem by just reinstalling the package. Now everythig works as expected.

    Thanks again for your help.

    Have a nice day

  • Markus Johansson 1654 posts 4675 karma points c-trib
    Nov 10, 2018 @ 14:24
    Markus Johansson


    Thanks for helping out on this one!

    One of the first places to look when there is issues like this in /config/newsletterStudio.config sometimes, probably because of permissions issues, this files does get configured correctly.

    Have a look at the default file here to compare against your own one:


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