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  • Liam Dilley 33 posts 149 karma points
    Feb 15, 2019 @ 01:24
    Liam Dilley
    0

    Opened stats appear to be same as Clicked

    Hi, We are seeing that the people who have clicked in a campaign is exactly the same as the open rate in all campaigns for a client.

    Is this a bug or?

    enter image description here

  • Markus Johansson 1565 posts 4413 karma points
    Feb 18, 2019 @ 15:42
    Markus Johansson
    0

    Hi!

    We track the "opening" using a image/pixel that is embedded in the email.

    This might not be triggered if the user opens the email in a client that is blocking these requests, as a fallback we're also tracking a opening of the e-mail when someone clicks on a link (since they for sure had opened the email if they click on a link).

    I do agree that there might be something wrong with this, either that you configuration is not correct or that the opening tracking might be disabled?

    Compare your newsletterStudio.config with this file: https://www.newsletterstudio.org/help/configure-newsletter-studio/default-newsletterstudioconfig/

    Do you have the "AddTrackingPixelRenderTask" in the list of render tasks?

    If you send a email to your self, do you see if the tracking pixel is included? And what happens if you load this image in a browser?

    All the best!

    // m

  • Liam Dilley 33 posts 149 karma points
    Feb 19, 2019 @ 04:17
    Liam Dilley
    0

    Hi Markus, The AddTrackingPixelRenderTask is there and on a newsletter I am seeing the pixel there. It just looks like your stats are just the same pulled from the clicks though for us. We do also have the google analytics in there and wondering if there is a conflict?

    Rendering tasks below:

       <emailRenderingTasks>
      <clear />
      <task name="AddTrackingPixelRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddTrackingPixelRenderTask, NewsletterStudio" />
      <task name="FitIntoTemplateRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.FitIntoTemplateRenderTask, NewsletterStudio" />
      <task name="RenderUrlRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.RenderUrlRenderTask, NewsletterStudio" />
      <task name="ReplaceUnsubscribeRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUnsubscribeRenderTask, NewsletterStudio" />
      <task name="ReadOnlineRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReadOnlineRenderTask, NewsletterStudio" />
      <task name="ReplaceLocalLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceLocalLinksRenderTask, NewsletterStudio" />
      <task name="AddFullDomainToRelativeSrcsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddFullDomainToRelativeSrcsRenderTask, NewsletterStudio" />
      <task name="ReplaceRelativeLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceRelativeLinksRenderTask, NewsletterStudio" />
      <task name="GoogleAnalyticsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.GoogleAnalyticsRenderTask, NewsletterStudio" />
      <task name="AddClickTagsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddClickTagsRenderTask, NewsletterStudio" />
      <task name="ReplaceUniqMergeFieldsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUniqMergeFieldsRenderTask, NewsletterStudio" />
      <task name="InsertCustomDataRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.InsertCustomDataRenderTask, NewsletterStudio" />
      <task name="PreMailer" type="NewsletterStudio.Services.RenderTasks.Tasks.CssPremailerRenderTask, NewsletterStudio" />
    

  • Markus Johansson 1565 posts 4413 karma points
    Feb 22, 2019 @ 09:44
    Markus Johansson
    0

    Hi!

    What version of Newsletter Studio are you running on?

    The GA-querystrings should not have any impact on this, what if you go to the URL of a tracking pixel - do you get any errors?

    // m

  • Liam Dilley 33 posts 149 karma points
    Feb 25, 2019 @ 01:50
    Liam Dilley
    0

    2.1.9.4

    I got some campaigns forwarded to me. What should the pixel format be. I am not finding it in the code of the emails.

    All the options are there for it to appear. Email Campaign content come from page document types with the component used and sent from there if that is helpful or not.

    What will you need from me to help track down why it is not going in. There is nothing in any logs to indicate there is any errors with Newsletter Studio.

  • Markus Johansson 1565 posts 4413 karma points
    Feb 25, 2019 @ 14:56
    Markus Johansson
    0

    Hi!

    Thanks!

    Hmm, could you send me the emails that you are referring to?

    And also a copy of how your template look.

    To: markus [at sign here] enkelmedia.se

    All the best!

    / m

  • Liam Dilley 33 posts 149 karma points
    Mar 07, 2019 @ 00:32
    Liam Dilley
    0

    Hi Markus, I sent you an email. It did not bounce. Did you get it?

  • Markus Johansson 1565 posts 4413 karma points
    Mar 07, 2019 @ 06:04
    Markus Johansson
    0

    It ended up in my ”spam”-box thats probably why I missed it. I’ll make sure to get back during the day.

  • Liam Dilley 33 posts 149 karma points
    Mar 17, 2019 @ 23:39
    Liam Dilley
    0

    Hey Markus, Our client is hitting up as another campaign had the same thing. As I noted in my email the tracking does not appear to be in the HTML despite everything configured as required.

    Any thoughts?

  • Markus Johansson 1565 posts 4413 karma points
    Mar 20, 2019 @ 14:47
    Markus Johansson
    0

    Hi!

    The pixel should be inserted if everything goes fine, do you know if there is any entries in the log files when the sending is started?

    // m

  • Liam Dilley 33 posts 149 karma points
    Mar 20, 2019 @ 23:41
    Liam Dilley
    0

    No Pixel seems present in any of the emails (which I sent the code to you) and there is no indication in the logs that there is open or any errors for that matter. I have not gone through what I can with the package but it just always looks like that it just pulls the clicks. It is the same value every time.

    I have re-installed and also tested on our staging server for the client but it also does the same thing.

  • Markus Johansson 1565 posts 4413 karma points
    Mar 21, 2019 @ 08:34
    Markus Johansson
    0

    Hi!

    I can’t reproduce the issue in my environment at the moment. I’m wondering if you could send a copy of your newsletterStudio.config-file? Please remove any sensitive information before.

    It might be something with the order of the render tasks.

    / m

  • Liam Dilley 33 posts 149 karma points
    Mar 21, 2019 @ 22:54
    Liam Dilley
    0
        <?xml version="1.0" encoding="utf-8"?>
    <newsletterStudio senderDefaultName="Excen" senderDefaultEmail="EMAIL"
       senderDefaultSettingsForced="false" unsubscribeConfirmUrl=""
       tinyMCEDataTypeId="1429" sendFailuresBeforeUnsubscribingSubscriber="4"
       settingsOnlyForAdmins="false" allowUseOfSendOutPropertyEditorWithoutApplicationAccess="true"
       forceUnsubscribeFooter="true" activateCustomDataCollection="true"
       activateCssInliner="true" enableGoogleAnalyticsTracking="true"
       googleAnalyticsMedium="email" allowedTemplatesForRenderUrl=""
       googleAnalyticsSource="NewsletterStudio" googleAnalyticsName=""
       googleAnalyticsContent="" lastInstalledVersion="2.1.9.4">
       <outgoingEmail sendConnectionTestEmailsTo="EMAIL"
          throttlingEnabled="true" throttlingMessagesPerBatch="150" throttlingSecondsBetweenBatches="10"
          messagesBeforeJumpingToNextServer="250">
          <smtpServers>
             <clear />
             <add name="SERVER"
                port="PORT" username="USERNAME" password="PASSWORD"
                enableSsl="true" />
          </smtpServers>
       </outgoingEmail>
       <bounceManagement enabled="false" email="" host="" port="0" username=""
          password="" />
       <emailRenderingTasks>
          <clear />
          <task name="AddTrackingPixelRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddTrackingPixelRenderTask, NewsletterStudio" />
          <task name="FitIntoTemplateRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.FitIntoTemplateRenderTask, NewsletterStudio" />
          <task name="RenderUrlRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.RenderUrlRenderTask, NewsletterStudio" />
          <task name="ReplaceUnsubscribeRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUnsubscribeRenderTask, NewsletterStudio" />
          <task name="ReadOnlineRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReadOnlineRenderTask, NewsletterStudio" />
          <task name="ReplaceLocalLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceLocalLinksRenderTask, NewsletterStudio" />
          <task name="AddFullDomainToRelativeSrcsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddFullDomainToRelativeSrcsRenderTask, NewsletterStudio" />
          <task name="ReplaceRelativeLinksRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceRelativeLinksRenderTask, NewsletterStudio" />
          <task name="GoogleAnalyticsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.GoogleAnalyticsRenderTask, NewsletterStudio" />
          <task name="AddClickTagsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.AddClickTagsRenderTask, NewsletterStudio" />
          <task name="ReplaceUniqMergeFieldsRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.ReplaceUniqMergeFieldsRenderTask, NewsletterStudio" />
          <task name="InsertCustomDataRenderTask" type="NewsletterStudio.Services.RenderTasks.Tasks.InsertCustomDataRenderTask, NewsletterStudio" />
          <task name="PreMailer" type="NewsletterStudio.Services.RenderTasks.Tasks.CssPremailerRenderTask, NewsletterStudio" />
       </emailRenderingTasks>
       <subscriptionProviders>
          <clear />
          <provider name="NewsletterStudioSubscriptionProvider" type="NewsletterStudio.Bll.Providers.NewsletterStudioSubscriptionProvider, NewsletterStudio" />
          <provider name="UmbracoNewSubscriptionProvider" type="NewsletterStudio.Bll.Providers.UmbracoNewSubscriptionProvider, NewsletterStudio" />
       </subscriptionProviders>
    </newsletterStudio>
    
  • Markus Johansson 1565 posts 4413 karma points
    29 days ago
    Markus Johansson
    0

    Hi!

    Your configuration looks good, the task "AddTrackingPixelRenderTask" should be the one that adds the tracking pixel.

    I've tried once again to reproduce this by sending a newsletter from the content-section, I can't understand why you're tracking pixel is not added.

    The AddTrackingPixelRenderTask adds the pixel (see example below) could you have a look at the rendered output in one of your e-mail when you perform as send out?

    A tip is to create a list of recipients thats only for testing (ie with your own email in it) and send to this list.

    If you see the pixel in the end of the email, try to open it in the browser, in the example below: http://yourdomain.com/app_plugins/newsletterstudio/pages/tracking/trackpixel.aspx?nid=082200231070194202176077215240071034220185005019&e=193066199085130227074126132166069156214202228141120201093188122227185173243184150172233222192185

    Do you get any kind of error in this case?

    <html>
    <head>
    </head>
    <body>
    <h1>Headline</h1>
    <p>Content</p>
    <img src="http://yourdomain.com/app_plugins/newsletterstudio/pages/tracking/trackpixel.aspx?nid=082200231070194202176077215240071034220185005019&amp;e=193066199085130227074126132166069156214202228141120201093188122227185173243184150172233222192185" width="1" height="1">
    </body>
    </html>
    
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