error on loginpage

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Puck Holshuijsen 184 posts 727 karma points

Oct 02, 2018 @ 08:21

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Error on loginpage

Merchello

Umbraco 7

Hi Guys,

I know this will be a longshot, but here it goes:

2 weeks ago i was called by a colleague that the loginpage didn't work. It had something to do with the BillingAddressFactory (can't give more, because he didn't take a screenshot of the error).

All the customers who went to the loginpage got this error, and it was solved by 'restarting' the webshop. He gave a bump in the web.config i believe.

It is a custom Loginpage, but it is built on the fasttrack loginpage.

I hope someone might have an idea or a bright moment ;)

Thanks!

Puck

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Simon Dingley 1470 posts 3427 karma points c-trib

Oct 02, 2018 @ 08:30

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Have you checked the log file as you don't need a screenshot of the exception, the details of the exception should be in the log file for that day?

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Puck Holshuijsen 184 posts 727 karma points

Oct 02, 2018 @ 08:42

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Yeah I checked. Unfortunately the log was scrubbed and it isn't in there. But you got me thinking. I'm looking in the Event Viewer and I'm finding these errors!

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Simon Dingley 1470 posts 3427 karma points c-trib

Oct 02, 2018 @ 08:44

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A good example of why you should retain your log files for a decent period of time to allow for investigation of issues discovered down the line ;) Glad you have found the detail you were looking for elsewhere though.

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Puck Holshuijsen 184 posts 727 karma points

Oct 02, 2018 @ 12:31

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Okay, it was a total different issue which caused this. Had to do with server restarts.

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