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  • Puck Holshuijsen 90 posts 352 karma points
    Oct 02, 2018 @ 08:21
    Puck Holshuijsen
    0

    Error on loginpage

    Hi Guys,

    I know this will be a longshot, but here it goes:

    2 weeks ago i was called by a colleague that the loginpage didn't work. It had something to do with the BillingAddressFactory (can't give more, because he didn't take a screenshot of the error).

    All the customers who went to the loginpage got this error, and it was solved by 'restarting' the webshop. He gave a bump in the web.config i believe.

    It is a custom Loginpage, but it is built on the fasttrack loginpage.

    I hope someone might have an idea or a bright moment ;)

    Thanks!

    Puck

  • Simon Dingley 1400 posts 3254 karma points c-trib
    Oct 02, 2018 @ 08:30
    Simon Dingley
    0

    Have you checked the log file as you don't need a screenshot of the exception, the details of the exception should be in the log file for that day?

  • Puck Holshuijsen 90 posts 352 karma points
    Oct 02, 2018 @ 08:42
    Puck Holshuijsen
    0

    Yeah I checked. Unfortunately the log was scrubbed and it isn't in there. But you got me thinking. I'm looking in the Event Viewer and I'm finding these errors!

  • Simon Dingley 1400 posts 3254 karma points c-trib
    Oct 02, 2018 @ 08:44
    Simon Dingley
    0

    A good example of why you should retain your log files for a decent period of time to allow for investigation of issues discovered down the line ;) Glad you have found the detail you were looking for elsewhere though.

  • Puck Holshuijsen 90 posts 352 karma points
    Oct 02, 2018 @ 12:31
    Puck Holshuijsen
    0

    Okay, it was a total different issue which caused this. Had to do with server restarts.

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