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  • Peter Cort Larsen 351 posts 802 karma points
    Oct 09, 2018 @ 06:49
    Peter Cort Larsen
    0

    All trees gone

    After installing config tree on 7.5

    All trees in all sections are gone.

    Please help

  • Jan Skovgaard 11242 posts 23391 karma points MVP 6x admin c-trib
    Oct 09, 2018 @ 07:49
    Jan Skovgaard
    0

    Hi Peter

    How did you install the package? Using Nuget or the package manager inside Umbraco?

    When you launch the backoffice do you then see any error messages in the /App_Data/Logs file?

    I'm wondering if we could be so lucky that the trees appear again if you simply recycle the app pool if you have not tried so already?

    /Jan

  • Peter Cort Larsen 351 posts 802 karma points
    Oct 09, 2018 @ 08:03
    Peter Cort Larsen
    0

    Hi Jan,

    I installed it thru the backend.

    I dont have FTP access or any other access.

    I see this in the backend.
    enter image description here

  • Jan Skovgaard 11242 posts 23391 karma points MVP 6x admin c-trib
    Oct 09, 2018 @ 09:43
    Jan Skovgaard
    1

    Hi Peter

    And you don't have any chance of getting any kind of access other than the backoffice access? Is this a cloud site ?...And can you see if the browser console log perhaps provides some more useful information?

    Oh, and have you tried another browser to make sure it's not something cookie/cache related somehow?

    /Jan

  • Peter Cort Larsen 351 posts 802 karma points
    Oct 09, 2018 @ 10:05
    Peter Cort Larsen
    0

    Hi,

    I am trying to get a VPN, might get it. Thou i am not sure what to do to fix it.

    Here is screenshot from the console.logenter image description here

  • Jan Skovgaard 11242 posts 23391 karma points MVP 6x admin c-trib
    Oct 09, 2018 @ 10:22
    Jan Skovgaard
    100

    Hi Peter

    Ok - I'm not entirely certain that this will work. And it's always a bit tough when one is not looking directly at the issue you're experiencing so bear wih me if I'm totally of track with my suggestions - But here goes

    Try bumping the clientdependency version by 1 in the /config/ClientDependency.config file and recycle the app pool. Does that help any? It should clear the backoffice cache, which I suspect is the issue here

    I'm not sure if it will be necessary to go to the /App_Data/Temp folder and delete the cache files in her manually first. But it might be worth a shot if the above does not work in isolation. Then I would delete the files, and then bump the client dependency again and recycle the app pool (Can be done by touching the web.config if you don't have IIS access).

    I cross my fingers that this helps!

    /Jan

  • Peter Cort Larsen 351 posts 802 karma points
    Oct 09, 2018 @ 13:05
    Peter Cort Larsen
    0

    Fantastic. The first solution worked:

    Try bumping the clientdependency version by 1 in the /config/ClientDependency.config file and recycle the app pool. Does that help any? It should clear the backoffice cache, which I suspect is the issue here

  • Jan Skovgaard 11242 posts 23391 karma points MVP 6x admin c-trib
    Oct 09, 2018 @ 14:16
    Jan Skovgaard
    0

    Hi Peter

    I am very happy that I was able to help you out on this one :) - I'm just a bit puzzled that it happend since I would assume that after the package was installed the app pool would be recycled etc. - But my memory is probably wrong. Just think that this was actually changed at some point to avoud issues like these...But it can of course also be a later release (IF I remember things correctly) :-)

    /Jan

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