First of all thanks for a great package @MrMarsRed!
My only question is that when I receive a formulate submission by email all the fields are rendered one after another without line breaks like this:
A submission was sent through the contact form: First Name: test Surname: test Company Name: test Sector: test Email Address: test Phone: 0123456789 How can we help: test
Is this by design or is there a way to add a line break after each field like so:
A submission was sent through the contact form:
First Name: test
Surname: test
Company Name: test
Sector: test
Email Address: test
Phone: 0123456789
How can we help: test
I've only begun working with Umbraco some months ago so excuse me my ignorance if there is a simple solution to this. I'm not exactly a programmer either so if this can be done with a bit of code poking, please could you be as specific as possible. :)
I don't believe I've seen that before. The fields should already be on their own lines. Which email client do you use? Perhaps that's rendering line breaks oddly.
Of course, I didn't think that the email client could be the suspect.
I'm mainly using Outlook in the Office 365 environment. Unfortunately the desktop version of Outlook and the Windows 10 email application also render the email without line breaks.
Much appreciated if you're able to find a workaround for this.
Would you be able to send me a screenshot of one of the emails? If it contains sensitive information, you can send it to me via this contact form rather than the Umbraco forum: http://www.nicholaswestby.com/contact/
I'm wondering if maybe your emails contain some HTML-looking characters and that is causing Outlook to interpret it as an HTML email rather than a plain text email. If so, line breaks in HTML are different than plain text, and so Outlook wouldn't think there are any line breaks. That's a bit of a long shot, but worth looking into.
I started looking into this again today -- turns out our SMTP server on SendGrid was using click tracking which indeed turns the plain text email into an HTML version. So you were correct about the problem lying within the mail server. So to anyone else running into this problem: make sure your mail server doesn't have a similar setting on.
Email formatting
Hi all
First of all thanks for a great package @MrMarsRed!
My only question is that when I receive a formulate submission by email all the fields are rendered one after another without line breaks like this:
Is this by design or is there a way to add a line break after each field like so:
I've only begun working with Umbraco some months ago so excuse me my ignorance if there is a simple solution to this. I'm not exactly a programmer either so if this can be done with a bit of code poking, please could you be as specific as possible. :)
Many thanks,
Anni
Hi Anni,
I don't believe I've seen that before. The fields should already be on their own lines. Which email client do you use? Perhaps that's rendering line breaks oddly.
As you can see here: https://github.com/rhythmagency/formulate/blob/master/src/formulate.app/Forms/Handlers/Email/EmailHandler.cs#L450
It's separating each field with a newline character (the
nlvariable was set toEnvironment.NewLine).That being said, we may be able to find a workaround once I know more about your email client.
Hi Nicholas
Of course, I didn't think that the email client could be the suspect.
I'm mainly using Outlook in the Office 365 environment. Unfortunately the desktop version of Outlook and the Windows 10 email application also render the email without line breaks.
Much appreciated if you're able to find a workaround for this.
Would you be able to send me a screenshot of one of the emails? If it contains sensitive information, you can send it to me via this contact form rather than the Umbraco forum: http://www.nicholaswestby.com/contact/
I'm wondering if maybe your emails contain some HTML-looking characters and that is causing Outlook to interpret it as an HTML email rather than a plain text email. If so, line breaks in HTML are different than plain text, and so Outlook wouldn't think there are any line breaks. That's a bit of a long shot, but worth looking into.
Hi Nicholas
Here is a screenshot:
Thank you for your efforts in this.
Looks like there are a few potential causes, which you can read through in the answers to this Stack Overflow question: https://stackoverflow.com/questions/6680779/line-breaks-ignored-when-sending-mail-as-plain-text
Some reasons include:
For now, I recommend submitting an issue here: https://github.com/rhythmagency/formulate/issues
My thought is that the easiest solution will be to add an HTML version of the email (rather than just plain text).
If you or somebody you know can submit a pull request, the issue will be resolved more quickly.
Hi Nicholas
I started looking into this again today -- turns out our SMTP server on SendGrid was using click tracking which indeed turns the plain text email into an HTML version. So you were correct about the problem lying within the mail server. So to anyone else running into this problem: make sure your mail server doesn't have a similar setting on.
Thank you for the tip that helped us solve this!
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