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John 115 posts 150 karma points

Feb 27, 2011 @ 09:36

Admin/Backend Bug - Lightbox does not display anything

Hello there.

I am running with the following install;

Umbraco 4.6.1 (although this problem existed before the upgrade from 4.5.2, was hoping it would magically fix itself :)).
II7 (Windows 2008 vps)
.Net 4

When I use the right click context to open up anything. I get a blank lightbox as seen below;

This occurs, no matter which option I choose or what section I am in. The example above is when I try to create a node.

I presumed this was some kind of permission issue. I have run the following on my filesystem to no avail;

icacls . /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls app_code /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)RX
icacls app_browsers /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)RX
icacls app_data /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls bin /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)R
icacls config /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls css /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls data /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls masterpages /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls media /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls python /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls scripts /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls umbraco /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)R
icacls usercontrols /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)R
icacls xslt /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M
icacls web.config /grant "IIS APPPOOL\ASP.NET v4.0":(OI)(CI)M

icacls . /grant "NETWORK SERVICE":(OI)(CI)M
icacls app_code /grant "NETWORK SERVICE":(OI)(CI)RX
icacls app_browsers /grant "NETWORK SERVICE":(OI)(CI)RX
icacls app_data /grant "NETWORK SERVICE":(OI)(CI)M
icacls bin /grant "NETWORK SERVICE":(OI)(CI)R
icacls config /grant "NETWORK SERVICE":(OI)(CI)M
icacls css /grant "NETWORK SERVICE":(OI)(CI)M
icacls data /grant "NETWORK SERVICE":(OI)(CI)M
icacls masterpages /grant "NETWORK SERVICE":(OI)(CI)M
icacls media /grant "NETWORK SERVICE":(OI)(CI)M
icacls python /grant "NETWORK SERVICE":(OI)(CI)M
icacls scripts /grant "NETWORK SERVICE":(OI)(CI)M
icacls umbraco /grant "NETWORK SERVICE":(OI)(CI)R
icacls usercontrols /grant "NETWORK SERVICE":(OI)(CI)R
icacls xslt /grant "NETWORK SERVICE":(OI)(CI)M
icacls web.config /grant "NETWORK SERVICE":(OI)(CI)M

As for what happened to cause this issue; I do not know :( ... and I appreciate this is kind of pretty important thing to know when solving these kinds of problems.

If anyone has any ideas on what would be the next thing to try (or preferably a fully documented solution (bahaha)) I would be very very appreciative.

Thank you. Hope you are all having a nice day.

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 27, 2011 @ 10:46

0

Hi John

What mode is the app pool running? Is it set to integrated?

This could perhaps also be an issue with the clientdepency handler. Is there any content in the "clientdependency" folder in the app_data folder?

/Jan

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John 115 posts 150 karma points

Feb 27, 2011 @ 11:32

0

Hi Jan, Thank you so much for your reply.

My App pool is set to integrated.

I have 3 files in my App_Data\ClientDependency folder as follows;

1_3b2fa05d15394364874076e6a45bdce1.cdC
1_8725428afd9042c7bcc33922048397d1.cdC
HOST1-map.xml

I should also mention that I have two umbraco installs on this server. Both exhibit the same behaviour. In my second install. My ClientDependency folder is empty.

If I temporarily delete these files for testing purposes I don't seem to see any differences anywhere (same bug exists, no new ones seem to be created).

Thank you

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 27, 2011 @ 11:51

0

Hi John

Is the app pool identity also set to network service?

I'm no expert in running those scripts to grant rights, but maybe you should also grant rights for the iusr role?

/Jan

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John 115 posts 150 karma points

Feb 27, 2011 @ 12:18

0

Yep. App pool identity is set to network service.

IUsr account also has full service.

I am starting to think the server has been hacked. I'm no system admin, and perhaps this is why a VPS was a bad idea :) ...but my explorer via terminal doesn't allow me to alter the directory permissions in a group (the security tab is not there unless I do it one folder at a time)...which I'm pretty sure not normal..(could be wrong)

So for now I think I am going to have to look into that.

If you think it might be something other than permissions, please let me know what you think, but thank you so much for providing your time so far, I very much appreciate it.

John

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John 115 posts 150 karma points

Mar 02, 2011 @ 15:56

0

Hello there again,

I have cleaned my system out. New server. I am still having the same problems. I am fairly certain now it is not a permission thing.

I should have done this first, but I thought perhaps it's a package problem. So I have just now tried to uninstall....but lo and behold...there are no packages in the list...

If anyone has any suggestions to what to do, please don't be shy :)

Thank you

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John 115 posts 150 karma points

Mar 08, 2011 @ 11:25

0

I'm am still trying to solve this issue. I have found it to be a problem with the Opera browser Version 11. Everything actually works normally in Internet Explorer and Chrome (and I presume firefox).

I have also tried doing a complete fresh Umbraco install on a clean fresh server. Problem still exists for Opera only for which I get all kinds of errors in the Error Console.

For now I think I will have to just switch browsers as I am not experienced enough to figure out why it is doing that for Opera only.

Thanks again for anyone who has read this thread and thought about my problem,

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Mar 08, 2011 @ 12:32

0

Hi John

Ok, that makes sense. I'm not sure that Umbraco is fully supported in Opera even though I think it should be possible to achieve and be a non-issue really.

I think the best way to draw some attention to this is that you report this as a bug on codeplex so the core team can decide what to do with it and others can vote it up if it's also an issue for them.

If you file the report on codeplex please post the link to it in here so others who come accross this post can vote it up.

/Jan

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John 115 posts 150 karma points

Mar 08, 2011 @ 13:16

0

Thanks Jan.

It was working in Opera 10 (with some quirks in the code editor) and *I think* earlier versions of 11. It must have been during an Opera upgrade that it started happening and it didn't twig that was the problem or I didn't notice immediatly.

I will file the report on codeplex. Opera is my browser of choice and I never understood why it isn't more popular ;)

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