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  • Steven McLintock 12 posts 56 karma points
    Aug 11, 2014 @ 18:26
    Steven McLintock
    0

    Oops: this document is published but is not in the cache (internal error)

    Hi there,

    I'm hosting a website built in Umbraco 6 on 2 load balanced Windows servers. Robocopy is being used to transfer the files from Server 1 to Server 2.

    I have enabled distributedCall in the umbracoSettings.config file, however when this happens I get the error "Oops: this document is published but is not in the cache (internal error)" whenever I try to publish a new page?

    Thanks for any help!

    The current URLs: http://www.2015worldgymnastics.com http://admin.2015worldgymnastics.com http://server1.2015worldgymnastics.com http://server2.2015worldgymnastics.com

    The current umbracoSettings.config file (on both server1 and server2, distributedCall is set to true)

    <!-- the id of the user who's making the calls -->
<!-- needed for security, umbraco will automatically look up correct login and passwords -->
<user>0</user>
<servers>
  <server>server1.2015worldgymnastics.com</server>
  <server>server2.2015worldgymnastics.com</server>
</servers>

    The Robocopy file excludes:

    robocopy c:\inetpub\wwwroot \windows2\wwwroot /MIR /FFT /Z /XA:H /W:5 /xd "C:\inetpub\wwwroot\GlasgowLife\Gymnastics Championships2015\LIVE\AppData\TEMP" /xf "C:\inetpub\wwwroot\GlasgowLife\Gymnastics Championships2015\LIVE\AppData\umbraco.config"

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  • Sebastiaan Janssen 5061 posts 15544 karma points MVP admin hq
    Aug 11, 2014 @ 18:34
    Sebastiaan Janssen
    0

    Please make sure that you have load balancing set up exactly as documented: http://our.umbraco.org/documentation/Installation/load-balancing

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  • Steven McLintock 12 posts 56 karma points
    Aug 11, 2014 @ 19:01
    Steven McLintock
    0

    Hi there,

    Thanks for the reply. I've checked through the documentation and have been trying for a few hours today but unfortunately even following the documentation does not seem to help?

    What is basically happening is that as soon as I enable distributedCall the cache is no longer able to refresh itself on either server?

    Thanks again

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