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  • Urvish 252 posts 776 karma points
    Nov 24, 2014 @ 11:43
    Urvish
    0

    Service Unavailable issue while uploading image in media in Umbraco 6.0.5

    Hi All,

    I am using Umbraco 6.0.5.

    When I am trying to upload image from media, the site crashes.

    It gives 503 Service Unavailable error.

    Can anyone help?

    Thanks in advance.

    Regards,

    Urvish Mandaliya

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 24, 2014 @ 11:49
    Jan Skovgaard
    0

    Hi Urvish

    What type of image are you trying to upload? And how big is it? Make sure to set the maximum upload size to an appropiate amount of MB's since ASP.NET by default only allows file sizes of around 4MB I think. See the 1. tip by Jeavon from this article.

    It could also be related to the mime-type of the image file not being recognized by the server. But tell us a bit more and then we can be more specific :)

    Looking forward to hearing from you.

    /Jan

  • Urvish 252 posts 776 karma points
    Nov 24, 2014 @ 11:54
    Urvish
    0

    Hi Jan,

    Thanks for the quick reply.

    I am trying to upload PNG images and its sizes are around 1 or 2 kb's.

    When I am uploading bulk images it crashed and also sometimes in one image it happens.

    Regards,

    Urvish Mandaliya

  • Urvish 252 posts 776 karma points
    Nov 24, 2014 @ 12:05
    Urvish
    0

    Hi Jan,

    Please check the below trace log of Umbraco.

    May it will help.

    2014-11-24 00:25:13,935 [8] INFO Umbraco.Core.PluginManager - [Thread 18] Completed resolution of types of umbraco.cms.businesslogic.media.IMediaFactory, found 2 (took 3ms) 2014-11-24 00:25:14,496 [8] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 18] Success uploading to parent 1613 2014-11-24 00:25:15,698 [8] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 36] Success uploading to parent 1613 2014-11-24 00:25:16,961 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 00:25:16,977 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 00:25:16,992 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 7ms) 2014-11-24 00:25:17,195 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 195ms) 2014-11-24 00:25:17,211 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 3ms) 2014-11-24 00:25:17,211 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 2ms) 2014-11-24 00:25:17,211 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 00:25:17,226 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 00:25:17,226 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 00:25:17,320 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 363ms) 2014-11-24 00:25:17,492 [6] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 00:25:17,492 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 6ms) 2014-11-24 00:25:17,523 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 3ms) 2014-11-24 00:25:17,960 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.cms.businesslogic.media.IMediaFactory, found 2 (took 2ms) 2014-11-24 00:25:18,100 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 00:25:18,100 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 2ms) 2014-11-24 00:25:18,630 [6] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 3] Success uploading to parent 1613 2014-11-24 00:25:20,050 [9] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 00:25:20,081 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 00:25:20,081 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 6ms) 2014-11-24 00:25:20,300 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 204ms) 2014-11-24 00:25:20,315 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 3ms) 2014-11-24 00:25:20,315 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 8ms) 2014-11-24 00:25:20,331 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 00:25:20,331 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 00:25:20,346 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 00:25:20,440 [9] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 385ms) 2014-11-24 00:25:20,596 [9] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 00:25:20,612 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 6ms) 2014-11-24 00:25:20,643 [9] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 3ms) 2014-11-24 00:25:21,064 [9] INFO Umbraco.Core.PluginManager - [Thread 6] Completed resolution of types of umbraco.cms.businesslogic.media.IMediaFactory, found 2 (took 2ms) 2014-11-24 00:25:21,236 [9] INFO Umbraco.Core.PluginManager - [Thread 6] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 00:25:21,236 [9] INFO Umbraco.Core.PluginManager - [Thread 6] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 2ms) 2014-11-24 00:25:21,735 [9] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 6] Success uploading to parent 1613 2014-11-24 00:25:23,186 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 00:25:23,201 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 00:25:23,217 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 7ms) 2014-11-24 00:25:23,404 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 175ms) 2014-11-24 00:25:23,420 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 2ms) 2014-11-24 00:25:23,420 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 1ms) 2014-11-24 00:25:23,420 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 00:25:23,420 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 00:25:23,435 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 00:25:23,513 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 320ms) 2014-11-24 00:25:23,669 [6] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 00:25:23,669 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 6ms) 2014-11-24 00:25:23,700 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 3ms) 2014-11-24 00:25:24,137 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.cms.businesslogic.media.IMediaFactory, found 2 (took 3ms) 2014-11-24 00:25:24,293 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 00:25:24,309 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 2ms) 2014-11-24 00:25:24,824 [6] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 3] Success uploading to parent 1613 2014-11-24 00:25:26,243 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 00:25:26,274 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 00:25:26,274 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 8ms) 2014-11-24 00:25:26,493 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 203ms) 2014-11-24 00:25:26,508 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 3ms) 2014-11-24 00:25:26,524 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 2ms) 2014-11-24 00:25:26,524 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 00:25:26,524 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 00:25:26,540 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 00:25:26,633 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 378ms) 2014-11-24 00:25:26,789 [6] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 00:25:26,789 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 6ms) 2014-11-24 00:25:26,836 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 3ms) 2014-11-24 00:25:27,257 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.cms.businesslogic.media.IMediaFactory, found 2 (took 3ms) 2014-11-24 00:25:27,413 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 00:25:27,413 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 3ms) 2014-11-24 00:25:27,990 [6] INFO umbraco.presentation.umbraco.webservices.MediaUploader - [Thread 3] Success uploading to parent 1613 2014-11-24 00:30:10,023 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 00:30:10,039 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 00:30:10,054 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 8ms) 2014-11-24 00:30:10,257 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 196ms) 2014-11-24 00:30:10,273 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 3ms) 2014-11-24 00:30:10,289 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 2ms) 2014-11-24 00:30:10,289 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 00:30:10,304 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 00:30:10,304 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 00:30:10,398 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 376ms) 2014-11-24 00:30:10,554 [6] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 00:30:10,569 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 6ms) 2014-11-24 00:30:10,601 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 4ms) 2014-11-24 00:31:11,643 [6] INFO umbraco.content - [Thread 10] Loading content from disk cache... 2014-11-24 00:31:11,971 [6] INFO Umbraco.Core.PluginManager - [Thread 10] Completed resolution of types of umbraco.XsltExtensionAttribute, found 0 (took 12ms) 2014-11-24 01:04:51,972 [6] INFO umbraco.BasePages.BasePage - [Thread 14] User Palmi Shah (Id: 8) logged in 2014-11-24 01:06:27,553 [6] INFO Umbraco.Core.PluginManager - [Thread 73] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 01:06:27,569 [6] INFO Umbraco.Core.PluginManager - [Thread 73] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 2ms) 2014-11-24 01:06:30,533 [6] INFO Umbraco.Core.PluginManager - [Thread 14] Completed resolution of types of Umbraco.Web.BaseRest.RestExtensionAttribute, found 1 (took 10ms) 2014-11-24 01:06:37,397 [6] INFO Umbraco.Core.PluginManager - [Thread 14] Completed resolution of types of umbraco.BusinessLogic.Actions.IActionHandler, found 1 (took 3ms) 2014-11-24 01:15:39,716 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application starting 2014-11-24 01:15:39,732 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Determining hash of code files on disk 2014-11-24 01:15:39,747 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Hash determined (took 8ms) 2014-11-24 01:15:39,950 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplicationStartupHandler, found 15 (took 195ms) 2014-11-24 01:15:39,966 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Models.IMacroPropertyType, found 0 (took 2ms) 2014-11-24 01:15:39,966 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.PropertyEditors.IPropertyEditorValueConverter, found 0 (took 2ms) 2014-11-24 01:15:39,981 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Web.Mvc.SurfaceController, found 0 (took 2ms) 2014-11-24 01:15:39,981 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IThumbnailProvider, found 3 (took 2ms) 2014-11-24 01:15:39,981 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of Umbraco.Core.Media.IImageUrlProvider, found 1 (took 2ms) 2014-11-24 01:15:40,075 [6] INFO Umbraco.Core.CoreBootManager - [Thread 3] Umbraco application startup complete (took 354ms) 2014-11-24 01:15:40,200 [6] INFO umbraco.BusinessLogic.Log - [Thread 7] Redirected log call (please use Umbraco.Core.Logging.LogHelper instead of umbraco.BusinessLogic.Log) | Type: Custom | User: 0 | NodeId: -1 | Comment: [UmbracoExamine] Adding examine event handlers for index providers: 3 2014-11-24 01:15:40,200 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.IApplication, found 7 (took 5ms) 2014-11-24 01:15:40,231 [6] INFO Umbraco.Core.PluginManager - [Thread 3] Completed resolution of types of umbraco.interfaces.ITree, found 27 (took 4ms) 2014-11-24 01:15:51,385 [6] INFO umbraco.content - [Thread 9] Loading content from disk cache... 2014-11-24 01:15:51,744 [6] INFO Umbraco.Core.PluginManager - [Thread 9] Completed resolution of types of umbraco.XsltExtensionAttribute, found 0 (took 13ms) 2014-11-24 01:15:56,814 [6] INFO Umbraco.Core.PluginManager - [Thread 7] Completed resolution of types of umbraco.interfaces.IDataType, found 71 (took 3ms) 2014-11-24 01:15:56,829 [6] INFO Umbraco.Core.PluginManager - [Thread 7] Completed resolution of types of umbraco.interfaces.ITree, found 40 (took 2ms) 2014-11-24 01:16:12,835 [9] INFO Umbraco.Core.CoreBootManager - [Thread 8] Umbraco application starting 2014-11-24 01:16:12,851 [9] INFO Umbraco.Core.PluginManager - [Thread 8] Determining hash of code files on disk 2014-11-24 01:16:12,866 [9] INFO Umbraco.Core.PluginManager - [Thread 8] Hash determined (took 6ms)

    Let me know if you need log file.

    Regards,

    Urvish Mandaliya

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 24, 2014 @ 12:22
    Jan Skovgaard
    0

    Hi Urvish

    What IIS version is used to serve the site?

    /Jan

  • Urvish 252 posts 776 karma points
    Nov 24, 2014 @ 12:29
    Urvish
    0

    Hi Jan,

    IIS version is 7.5.

    Regards,

    Urvish Mandaliya

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 24, 2014 @ 12:42
    Jan Skovgaard
    0

    Hi Urvish

    Ok - Does this only happen if you try to bulk upload images or does it also happen if you try bulk uploading pdf files for instance?

    Trying to figure out if it might be the server you need to provide sufficient permissions or whether it might be an Umbraco issue.

    /Jan

  • Urvish 252 posts 776 karma points
    Nov 24, 2014 @ 12:54
    Urvish
    0

    Hi Jan,

    It happens when I try to bulk upload images and also sometimes in one image.

    I am not uploading PDF files.

    I have given IISWPG , Network Service , IISUser full rights to the website folder.

    Thanks.

    Regards,

    Urvish Mandaliya

  • Maff 141 posts 466 karma points
    Mar 26, 2015 @ 12:17
    Maff
    0

    Hi Urvish,

    I was wondering if you ever figured out what was the problem here as I'm seeing something similar myself...

    Thanks,

    Maff

  • Urvish 252 posts 776 karma points
    Mar 27, 2015 @ 05:55
    Urvish
    100

    Hi Maff,

    I have migrated my whole site to Umbraco 7.

    And issue resolved.

    But I am still not getting the solution of that issue. If you would find any workaround than let me know.

    Regards,

    Urvish

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