Does anyone know if there are any packages out there that act as a support/ticketing system as part of Umbraco. Our client uses Umbraco for their website content and it seems to make sense that there is a section for support (from us to them) to monitor.
I can't remember coming across a package that does what you describe above so I don't think something like it currently exists.
But I guess that it's something that you should be able to create so the editors have support nearby whenever they're stuck. A custom "Support" section might be handy or perhaps a button placed where the "Preview" and "Save and publish" buttons are, named "Support" and when they click it an overlay with a support form pops up maybe?
That could probably be a very useful thing - But as mentioned I don't think it currently exists so you would have to make it yourself.
Actually a brilliant idea — haven't thought about it before, but it makes perfect sense for the client to be able to easily "log" issues etc. right from within Umbraco... much easier to grab the vitals (screen & viewport size, backoffice-page etc.) for us while they just jot down what happened/didn't happen.
Support/ticketing system
Hi All
Does anyone know if there are any packages out there that act as a support/ticketing system as part of Umbraco. Our client uses Umbraco for their website content and it seems to make sense that there is a section for support (from us to them) to monitor.
Help would be appreciated
Thanks
Richard
Hi Richard
I can't remember coming across a package that does what you describe above so I don't think something like it currently exists.
But I guess that it's something that you should be able to create so the editors have support nearby whenever they're stuck. A custom "Support" section might be handy or perhaps a button placed where the "Preview" and "Save and publish" buttons are, named "Support" and when they click it an overlay with a support form pops up maybe?
That could probably be a very useful thing - But as mentioned I don't think it currently exists so you would have to make it yourself.
Hope this answers your question :)
/Jan
Hi Richard,
Actually a brilliant idea — haven't thought about it before, but it makes perfect sense for the client to be able to easily "log" issues etc. right from within Umbraco... much easier to grab the vitals (screen & viewport size, backoffice-page etc.) for us while they just jot down what happened/didn't happen.
/Chriztian
Unless of course your site is down.. then the ticketing system is down :)
@Steve
Of course :-)
Much more thinking about issues like "I just created a Munging Widget, but can't pick it in the frontpage collection..." ...
is working on a reply...