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  • Dafydd Owen 33 posts 173 karma points
    Sep 19, 2013 @ 15:21
    Dafydd Owen
    0

    Urgent Help - Server Errors

    Dear Community,

    I have just updated FTP information using the Plesk dashboard for hosting websites. 

    The website was working correctly before this change, but once the FTP user/password was updated, the following errors occured. http://www.glmmarkets.com (First an installation page, then errors if you click on set up new site)

    How can changing FTP information in Plesk, cause Umbraco to crash. Is there any way to fix this?

    I would be so grateful for some information.

    Many thanks,
    Dafydd

     

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  • Niels Kristiansen 166 posts 382 karma points
    Sep 20, 2013 @ 12:34
    Niels Kristiansen
    0

    Hi Dafydd,

    I have worked as well with Plesk for hosting websites, but gone away from it. It had some issues where it sometimes remove the write permissions from folders and files when changing or updating the FTP information.

    I could imagine that was the issue you got. Generally Plesk does a lot of wierd stuff on your website.

    Kind regards, Niels

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  • Ali Sheikh Taheri 470 posts 1648 karma points c-trib
    Sep 20, 2013 @ 13:11
    Ali Sheikh Taheri
    0

    Hi Dafydd,

    I agree with Neils. I would highly recommend to use Azure if the client can afford it or you can also use Arvixe

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  • Dafydd Owen 33 posts 173 karma points
    Sep 20, 2013 @ 13:23
    Dafydd Owen
    0

    Hello Niels, 

    The solution you posted was correct, thank you so much for your time.

    Thanks Ali for the informaiton relating to Azure. There is so much to learn!

    Have a great day,
    Dafydd 

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