Reality check on what is a reasonable SLA for a host
I've just been informed that for $40/month, I need to create a help support ticket to either determine my folder and file permissions or to set them. Is this normal for a .NET hosting provider? It seems unreasonable.
Ususally with webhosting you can use their control panel to set permissions on a directory??? Do they not have something you can log into? Softsyshosting.com if you are thinking of changing.
"You would have to open a ticket with us to change any permissions or inquire about their current status. This functionality does not exist with our .Net Professional servers."
This is the client's web hosting service and they aren't changing.
So, is this an unreasonable service level at $40/month?
Probably not. I've dealt with similar situations in the past. If you open a ticket and they answer and resolve it in a timely manner then thats probably fine. Its when it comes to weekends and holidays and they have no support staff working and you have to wait until the monday it becomes really annoying.
I think it's outrageous, but I'm basically a LAMP guy. I don't see the memory, permissions and functionality issues in LAMP-land that I'm seeing with .NET — but please understand. I presuming I'm wrong and I'd love to hear what is considered mainstream, as I do think umbraco is awesome.
Reality check on what is a reasonable SLA for a host
I've just been informed that for $40/month, I need to create a help support ticket to either determine my folder and file permissions or to set them. Is this normal for a .NET hosting provider? It seems unreasonable.
Ususally with webhosting you can use their control panel to set permissions on a directory??? Do they not have something you can log into? Softsyshosting.com if you are thinking of changing.
Yes, that is correct; I kid you not.
Here's from their tech support;
This is the client's web hosting service and they aren't changing.
So, is this an unreasonable service level at $40/month?
Probably not. I've dealt with similar situations in the past. If you open a ticket and they answer and resolve it in a timely manner then thats probably fine. Its when it comes to weekends and holidays and they have no support staff working and you have to wait until the monday it becomes really annoying.
Their tech support is ALWAYS extremely responsive; I continue to give them high praise for that.
Much thanks for your perspective!
for 40 bucks a month, you should have some sort of remote access to set your own permissions... either that, or i need to raise my rates... doh!
I think it's outrageous, but I'm basically a LAMP guy. I don't see the memory, permissions and functionality issues in LAMP-land that I'm seeing with .NET — but please understand. I presuming I'm wrong and I'd love to hear what is considered mainstream, as I do think umbraco is awesome.
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