Trying to install Umbraco on a shared host, installation is no problem and all seems to be working. Until you try to create new content, or anything that requires a pop-up window. Nothing happens when you click the button. If i look at the IE developer tools while clicking the button, an error shows at the Console. An installation done the exact same way on a local machine works perfect. Any ideas what is causing this?
The error: SCRIPT445: Object doesn't support this action DependencyHandler.axd?s=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&t=Javascript&cdv=1, line 56 character 228
How did you install Umbraco? Was it manual or using webmatrix or the web platform installer?
Did you set the proper permissions for the network service and the iusr accounts on the Umbraco root folder and inherited it the whole way down to the last level?
As much information you can provide about the installation process the better. Perhpas you can also double check the steps taken in the installation process in these guides here: http://our.umbraco.org/documentation/Installation/
3. FTP all files to the wwwroot folder at the hosting company
4. Create a new empty sql server 2008 database.
5. Browse to the site, start installation
6. Install using sql server, but choose not to install a starterkit
7. Log on and install Simple Starter Kit
Now, everything seems to be normal, i can browse the site, change content in the pages that were created when Simple Starter Kit were installed. I can upload an image file and put it in one of the pages.
Now i want to create a new page, i'm clicking the button Create, but nothing happens. Checking IE dev tools shows the SCRIPT445: Object doesn't support this action error.
The exact same kind of install on my local computer works perfect. So, what's different on the shared host compared to my computer? Of course i don't know, there could be a lot of things.
But i think it's strange, everything else seems to be working, but not show the pop-up so i can create a new page. Clicking Visualize XSLT does not work either, but the error is a little bit different: SCRIPT445: Object doesn't support this action, editXslt.aspx?file=umb2ndLevelNavigation.xslt, line 56 character 228. As far as i can tell, the site is write enabled for the application pool account.
What is the name of the hosting company? Do you know if they support full trust or medium trust?
From the above description it sounds like they're using medium trust and if that is the case you need to <add key="umbracoUseMediumTrust" value="false" /> so it looks like this: <add key="umbracoUseMediumTrust" value="true" />.
As far as I recall this should be enough but since I'm not really used to deal with medium trust installations I'm not sure if anything else should be done. But we'll figure it out along the way then! :)
Also I suggest that you try contacting the support of the hosting company to make sure that permissions have been set correctly.
Update! After doing a complete reinstall of Umbraco, the problem came back, and i discovered that the real problem was that the app pool did not have proper write rights. (Fooled by the site admin tool...)
SCRIPT445: Object dosen't support this action
Hi
Trying to install Umbraco on a shared host, installation is no problem and all seems to be working. Until you try to create new content, or anything that requires a pop-up window. Nothing happens when you click the button. If i look at the IE developer tools while clicking the button, an error shows at the Console. An installation done the exact same way on a local machine works perfect. Any ideas what is causing this?
The error: SCRIPT445: Object doesn't support this action
DependencyHandler.axd?s=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&t=Javascript&cdv=1, line 56 character 228
Hi Leif and welcome to our :)
How did you install Umbraco? Was it manual or using webmatrix or the web platform installer?
Did you set the proper permissions for the network service and the iusr accounts on the Umbraco root folder and inherited it the whole way down to the last level?
As much information you can provide about the installation process the better. Perhpas you can also double check the steps taken in the installation process in these guides here: http://our.umbraco.org/documentation/Installation/
Looking forward to hearing from you.
/Jan
Hello Jan, nice to be here :-)
Installation, shared host
1. Download UmbracoCms.4.10.0.zip (http://umbraco.codeplex.com/downloads/get/527305)
2. Extract to a temp folder
3. FTP all files to the wwwroot folder at the hosting company
4. Create a new empty sql server 2008 database.
5. Browse to the site, start installation
6. Install using sql server, but choose not to install a starterkit
7. Log on and install Simple Starter Kit
Now, everything seems to be normal, i can browse the site, change content in the pages that were created when Simple Starter Kit were installed. I can upload an image file and put it in one of the pages.
Now i want to create a new page, i'm clicking the button Create, but nothing happens. Checking IE dev tools shows the SCRIPT445: Object doesn't support this action error.
The exact same kind of install on my local computer works perfect. So, what's different on the shared host compared to my computer? Of course i don't know, there could be a lot of things.
But i think it's strange, everything else seems to be working, but not show the pop-up so i can create a new page. Clicking Visualize XSLT does not work either, but the error is a little bit different: SCRIPT445: Object doesn't support this action, editXslt.aspx?file=umb2ndLevelNavigation.xslt, line 56 character 228. As far as i can tell, the site is write enabled for the application pool account.
Hi Leif
What is the name of the hosting company? Do you know if they support full trust or medium trust?
From the above description it sounds like they're using medium trust and if that is the case you need to <add key="umbracoUseMediumTrust" value="false" /> so it looks like this: <add key="umbracoUseMediumTrust" value="true" />.
As far as I recall this should be enough but since I'm not really used to deal with medium trust installations I'm not sure if anything else should be done. But we'll figure it out along the way then! :)
Also I suggest that you try contacting the support of the hosting company to make sure that permissions have been set correctly.
Hope this helps.
/Jan
Hi
I have done two things, changed umbracoUseMediumTrust key to true, and restarted my computer. And now it works!
Thank's Jan!
Hi Leif
Happy I was able to help - if you need Umbraco assistance another time you know where to ask ;-)
If you're on twitter I think you should follow the #umbraco hastag if don't do it already. It's a nice way to see what is going on in the community.
Have a good weekend.
/Jan
Update! After doing a complete reinstall of Umbraco, the problem came back, and i discovered that the real problem was that the app pool did not have proper write rights. (Fooled by the site admin tool...)
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