I have a real head-scratcher here. Using Umb v6.1.2 currently. My client contacted me, saying they are having trouble with choosing an image using the Media Picker. They can create a media node, upload an image, and save it to the Media section. Then when navigating to the Content section, and they try to select that image using a Media Picker property or Digibiz Advance media Picker, but the image doesn't show, though the media node is there (screenshot below).
Thinking it was their account, I created a new account, but the same problem occurred. One of their coworkers with an Umbraco account tried it with the same problem. They both use Macs. In both cases, they uploaded and saved an image but wasn't able to pick it using the Media Picker or DAMP. One of them even tried it at home with the same result, so that seems to rule out any network or security problems in their office.
When I try picking the images on my account the client uploaded, I can't, but when I uploaded an image in my office, I was able to pick it, even when using their Umbraco accounts. This has been strange to say the least, but the kicker is picking the image using the Multi-Node Tree Picker works. I am having them test on a PC in their office, but in the meantime trying the forums. Does anybody have advice or suggestions? Thanks in advance.
DAMP and MNTP are completely different so it's possible that something doesn't work in DAMP and does work in MNTP. Are the images uploaded of a special media type? It says you can only select the "Image" media type, so if your images are a different media type that won't work. Also only jpg, gif and png files are allowed so if the image is a jpeg file that can't be selected. All of these settings can be changed on datatype so maybe experiment a bit with that.
Media items can't be picked in some cases
Hello
I have a real head-scratcher here. Using Umb v6.1.2 currently. My client contacted me, saying they are having trouble with choosing an image using the Media Picker. They can create a media node, upload an image, and save it to the Media section. Then when navigating to the Content section, and they try to select that image using a Media Picker property or Digibiz Advance media Picker, but the image doesn't show, though the media node is there (screenshot below).
Thinking it was their account, I created a new account, but the same problem occurred. One of their coworkers with an Umbraco account tried it with the same problem. They both use Macs. In both cases, they uploaded and saved an image but wasn't able to pick it using the Media Picker or DAMP. One of them even tried it at home with the same result, so that seems to rule out any network or security problems in their office.
When I try picking the images on my account the client uploaded, I can't, but when I uploaded an image in my office, I was able to pick it, even when using their Umbraco accounts. This has been strange to say the least, but the kicker is picking the image using the Multi-Node Tree Picker works. I am having them test on a PC in their office, but in the meantime trying the forums. Does anybody have advice or suggestions? Thanks in advance.
Hello,
DAMP and MNTP are completely different so it's possible that something doesn't work in DAMP and does work in MNTP. Are the images uploaded of a special media type? It says you can only select the "Image" media type, so if your images are a different media type that won't work. Also only jpg, gif and png files are allowed so if the image is a jpeg file that can't be selected. All of these settings can be changed on datatype so maybe experiment a bit with that.
Jeroen
D'oh! After three weeks of going back and forth with the client, yes, they were uploading and trying to select .jpeg instead of .jpgs. Thanks!
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