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  • Dileep 9 posts 79 karma points notactivated
    1 week ago
    Dileep
    0

    I am not able to save a particular Template content in Live Project in Umbraco while remaining templates are saving, Where as the same template content is saving in PreProduction Project.

  • Marc Goodson 984 posts 6533 karma points MVP 4x c-trib
    1 week ago
    Marc Goodson
    1

    HI Dileep

    This sounds like it might be 'permissions' related.

    https://our.umbraco.com/Documentation/Getting-Started/Setup/Server-Setup/permissions

    Does in the production environment, the application pool account that the Umbraco site is running on, have permissions to create/modify files on disk?

    If so, are you able to save a template with just a comment in? eg is it the size of the file, or any content in the template that is causing the problem.

    Then it's a case of working out differences between your live and staging environments, is UrlScan or similar running etc

    But permissions is first thing to check!

    regards

    Marc

  • Dileep 9 posts 79 karma points notactivated
    7 days ago
    Dileep
    0

    we are able to save other templates ,only a particular template is causing issue(unable to save).

  • Marc Goodson 984 posts 6533 karma points MVP 4x c-trib
    7 days ago
    Marc Goodson
    0

    Hi Dileep

    Is it the 'size' of the template?

    or the 'name' of the template?

    Try saving that same template without any contents .. a blank template... does it save?

    try saving the contents of the template in a differently named template... does it save?

    that will give a clue if the problem is related to a filename or size of contents of the template, or some kind of rogue content in the template...

    regards

    Marc

  • Dileep 9 posts 79 karma points notactivated
    7 days ago
    Dileep
    0

    Hi Marc

    Try saving that same template without any contents .. a blank template... does it save?

    ans: If there is no content in template then it is saving.

    we also tried by saving with 1/2, 1/4 content of actually content,it is not working.

    We added line by line and tried, after adding a particular line of code template is not saving and we skipped that line and added other lines it is saving and again after adding another particular line of code, template is not saving.

    try saving the contents of the template in a differently named template... does it save?

    Ans: We have tried by creating a new template with same content with different names,it is not working.

  • Marc Goodson 984 posts 6533 karma points MVP 4x c-trib
    7 days ago
    Marc Goodson
    0

    So what is on the mysterious line that stops it saving?

    And if you move that line to another template that previously saved 'ok' ... Does it's malevolent presence prevent the other template saving?

    Regards

    Marc

  • Dileep 9 posts 79 karma points notactivated
    6 days ago
    Dileep
    0

    Hi Marc

    i have cheked it, it is not saving.

  • Marc Goodson 984 posts 6533 karma points MVP 4x c-trib
    6 days ago
    Marc Goodson
    0

    What is the line? it is not 'showing up here' if you have posted it...

    does it contain any rogue characters?

    or anything that might be blocked by the webserver?

    regards

    Marc

  • Ollie Storey 13 posts 145 karma points
    7 days ago
    Ollie Storey
    0

    Do you get an error when you try to save the template?

    Also, is the site on Umbraco Cloud?

  • Dileep 9 posts 79 karma points notactivated
    7 days ago
    Dileep
    0

    Hi Ollie Storey

    We are not getting any error while saving and the site is not in Umbraco Cloud.

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