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  • Jonas Henriksen 32 posts 90 karma points
    Apr 23, 2014 @ 13:44
    Jonas Henriksen
    0

    Hyperlink & Media Picker doesn't work in Umbraco 7.1.1

    Using a clean install of Umbraco version 7.1.1 assembly: 1.0.5211.22376

    I'm trying to insert an image using the Media Picker in the Richtext editor:

    1. I place my cursor in TinyMCE where I want my image to be placed
    2. I click the Media Picker icon
    3. I select the image
    4. I click the Insert button and the following code is inserted into the TinyMCE html:
    <p><img /></p>
    The same goes when I try to create a hyperlink - then this code is inserted into the TinyMCE html:
    <p><a>testing</a></p>
    What am I doing wrong??? I really hope someone can help me :-)

     

     

     

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Apr 23, 2014 @ 13:46
    Jan Skovgaard
    0

    Hi Jonas

    How did you install Umbraco? Using nuget, manually or?

    /Jan

  • Jonas Henriksen 32 posts 90 karma points
    Apr 23, 2014 @ 13:47
    Jonas Henriksen
    0

    Hi Jan. Yes, manually...

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Apr 23, 2014 @ 13:48
    Jan Skovgaard
    0

    Ok, and what browser are you using?

    /Jan

  • Jonas Henriksen 32 posts 90 karma points
    Apr 23, 2014 @ 13:51
    Jonas Henriksen
    0

    We've tried them all. Initially we were using Chrome but we tried using IE11 and FireFox...

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Apr 23, 2014 @ 13:56
    Jan Skovgaard
    0

    Hi Jonas

    Ok, that is really weird - Have you double checked your permissions? I have been playing around with 7.1.1 myself and so have many other people and I have not seen this behavior myself nor have I seen any issues about it on the issue tracker.

    This is a long shot...but could you try going to /app_data/temp/clientdependency and delete all the files from this folder and then go to /config/clientdependency.config and increment the version number. Then recycle the app pool and login to Umbraco and try again...does this help?

    /Jan

  • Jonas Henriksen 32 posts 90 karma points
    Apr 23, 2014 @ 14:10
    Jonas Henriksen
    0

    Good suggestion but it didn't make a difference :-(  Any other ideas? This is the most basic functionality - not much of a CMS if INSERT IMAGE and INSERT LINK doesn't work ;-)

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Apr 23, 2014 @ 14:15
    Jan Skovgaard
    1

    Hi Jonas

    Yeah. that's really odd as it's usually working - Perhaps it's a good idea to go over the permission settings again and see if they are setup correctly for iusr and network service. Perhaps just try to give the everyone role full access on the Umbraco root folder and inherit it all the way down - This should of course not be set like this all the time but for a quick test to see if it's related to permissions then it might be worth it.

    Have you tried having the browser console log open and see if any javascript errors occur or if some 404's are thrown when you try inserting an image or a link?

    Also try having a look at the /app_data/logs file and see if something useful is written to the trace-log.

    Also I don't know if you read the documentation for the manual installation but perhaps it's worth having a look at it once again to see if you missed something? http://our.umbraco.org/documentation/Installation/install-umbraco-manually and http://our.umbraco.org/documentation/Installation/system-requirements

    /Jan

  • Jonas Henriksen 32 posts 90 karma points
    Apr 30, 2014 @ 11:03
    Jonas Henriksen
    100

    Hi Jan,

    Thank you for your effort!

    I solved the problem after some testing. We've changed the tinymce.config file to ALLOW every markup in the editor as described here:

    http://our.umbraco.org/wiki/how-tos/customizing-the-wysiwyg-rich-text-editor-(tinymce)/allow-any-markup-in-the-tinymce-editor

    This change seems to brake some functionality in the editor. Has this error been reported - do you know?

    Thanks again!

    Jonas

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Apr 30, 2014 @ 15:19
    Jan Skovgaard
    0

    Hi Jonas

    Thanks for sharing the solution - it's just weird that it happened.

    There was another post during this week where a guy had the same issue as you guys did...when he tried to see if he got some error messages in the console log (Using the RTE while it was open) the issue disappeared...

    So it's kinda hard to file a bug report about something when one is not able to describe the steps to reproduce :-/

    Happy umbracoing!

    Cheers, Jan

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