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  • Lucas Chasteen 24 posts 92 karma points
    Jun 10, 2014 @ 18:21
    Lucas Chasteen
    0

    Intermittent failures in Belle with RTE editor

    I'm hoping someone can help, as this issue is becoming somewhat of a showstopper for us:

    I've seen this happen with each iteration of 7 I've tested (7.04, 7.1.0 - 7.1.4) and it occurs in both the latest Chrome and Internet Explorer 10, I haven't done enough testing with Firefox to notice.

    When editting content in the back office, particularly when switching between many pages, the source code and styles/formats TinyMCE plugins don't fire correctly.

    We're seeing many times where the format pulldown is empty, after a refresh it's back to normal.

    We're also seeing the same thing with the code popup, when clicked, the background will grey-out but the popup will not appear.  A refresh also fixes this.

    This is certainly annoying, and I'm afraid our users won't be able to tolerate it.  I haven't looked much into debugging Belle, which might help me figure out what's happening, but I plan to look into it.

    Any help on this issue is greatly appreciated, it's become quite a frustration!

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Jun 20, 2014 @ 19:25
    Jan Skovgaard
    100

    Hi Lucas

    I think the best you can do is to file a thorough bug report the issue tracker about this so the core team will notice and can figure out whether or not this is actually a bug or not. (Sounds like one to me).

    If you have a partner license of some sort you could try filing the issue using your ZenDesk account as well.

    /Jan

  • Lucas Chasteen 24 posts 92 karma points
    Jun 20, 2014 @ 20:05
    Lucas Chasteen
    1

    I thought I had deleted this post, as I had solved my issue with some further investigation.

    It turns out that I was incorrect on the versions affected, and was seeing this with a specific 7.1.1 install.  The updates in 7.1.2 ended up fixing the issue altogether.  As we're still in the evaluation stage, our environment is a little messy leading to my confusion.

    Thank you for the response, though!

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Jun 20, 2014 @ 20:09
    Jan Skovgaard
    0

    Hi Lucas

    Aaah ok - Glad that you managed to fix the issue. Unfortunately normal users of the forum are not able to delete posts :-/

    But sometimes it's better to simply just share the solution like you have just done rather than deleting. Because when we share others can benefit from it as well.

    /Jan

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