Hi Fraser,

Do you know if the package you installed was this one?

Also, could you check in your /App_Data/Logs folder for the UmbracoTraceLog.txt file, and check towards to bottom for any Error logs?

Jeavon

Hi,

Yes it was that one. I should mention it's using Umbraco v7.1.7.

I'm afraid I don't currently have access to the back-end files. I was planning on just doing a little work on the website content out-of-hours and couldn't gain access to Umbraco.

Though, this happened yesterday before having to restore to a backup. The only files affected by the package install were in the /Config and /Umbraco folders. The only reason I tried to install it again was because I thought the original install was affected by internet connectivity problems.

Fraser

Wow, firstly It's pretty amazing it works on your local machine as it was build for Umbraco v4 and a lot has changed since then!

We will really need you get get hold of that log file in order to work out what's going wrong, do you have any way of getting it?

I'm afraid not.

I think I was just a bit ambitious wanting to get this issue sorted tonight. I'd hoped there might've been a quick fix (as if there ever is!)

I appreciate your time, and will return tomorrow with further information.

Thanks

Morning

I have reviewed last night's suggestions, and looked in the TraceLog for any errors, but there are none relating to this issue.

Umbraco seems to be loading after a minute or so in Firefox, but Chrome and IE just continue loading and never open.

Thanks

Morning,

In Chrome do you see any console errors?

Jeavon

Yes,

/DependencyHandler.axd?s=L3VtYnJhY28vQXBwX1BsdWdpbnMv…

This is the only error appearing in the console.

hmm, ok, maybe edit your /config/ClientDependency.config file and increase the version number and make sure that your Chrome cache is cleared, with Developer Tools open right click the refresh button and choose "Empty Cache and Hard Reload".

The website (actual site, not umbraco) threw an error when the version number was increased.
The empty cache, and hard refresh didn't seem to work either.

Does the error message have anything useful in it? If not please check that log file again for details.

This has been logged in the TraceLog:

ERROR Umbraco.Web.Scheduling.ScheduledTasks - [Thread 8] An error occurred calling web task for url: [Website]/umbraco/plugins/TaskScheduler/handlers/ScheduledTaskHandler.ashx

System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 82.113.143.248:80

   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

   --- End of inner exception stack trace ---

   at System.Net.HttpWebRequest.GetResponse()

   at Umbraco.Web.Scheduling.ScheduledTasks.GetTaskByHttp(String url)

I hope this helps

Thanks

I don't think that would cause your issue, is there anything else in there?

Hi guys

@Fraser: Are you running .NET 4.5 on your server and .NET 4.0 on your local environments? Just checked the package page and it's not really Umbraco version dependent it seems but it says it requires .NET 4.0.

/Jan

Hi All

I do apologise tremendously for this waste of your time, but the client no longer needs this installed package, and so Umbraco has been reverted to a backup (once again).

Thanks for all your help anyway.

Fraser

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