What exact version of Umbraco are you using? And is it working fine locally? If so it might be worth double checking that permissions have been set properly and inherited correctly.
Thanks for such a quick response! I'm using 7.2.1 and I have currently set all files and folders to 777 on my shared host and yes, my local dev version is working fine. Is there anywhere in particular I should double check though as ...nodesorter.asmx\js\web.config isn't a physicall path on the server.
Hmm, ok then it's really weird...does the server fullfill the requirements for running Umbraco? Not quite sure what is causing it.
A long shot worth trying out could be to clear the /App_Data/TEMP/ folder and then also clearing the Umbraco backoffice cache by going to /config/ClientDependency.config and increment the version number attribute and then recycle the app pool.
I don't think it's the issue but it's worth trying so it can be ruled out at least.
Hi Jan, thanks for the advice but unfortunately no luck. The following post suggests that it could be something to do with the application pool permissions? I've raised a support ticket with my host though so hopefully they can look into this.
Unfortunately it doesnt look like a permissions issue... the server has .NET 4.5 and runs in full trust. All files and folders have the app pool user set to full control. All other parts of umbraco work fine, its just the webservices that don't work?
Thanks Dave, yes they are both there and have the correct permissions. I've tried several clean installs and all produce the same error too... I'm thinking there must be an additinoal server requirement that I'm not aware of?
I can confirm that it is a case sensitivity issue on the server. Unfortunately I doubt my host will be able to change this as its a shared platform. In the meantime though I've done the unthinkable and edited the sort.asmx webservice call so that it is lowercase and changed the nodeSorter.asmx filename to lower case so its all working now. I assume the switching of cases is by design but if not then perhaps I should raise as a bug? I'll wait for advise from a member of the core team though
Thanks Dave and Jan for your help, much appreciated!
Error when sorting nodes in back office
Hi, I have just moved my dev site to shared hosting and I'm getting a Server 500 error at http://sitename/umbraco/webservices/nodesorter.asmx/js when clicking the sort node option from the node menu.
If I browse to the ~nodesorter.asmx/js url directly I get the following detailed error...
Any thoughts on what could be causing this as all files and folders currently have full '777' permission.
Thanks in advance, Danny
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
HI Danny
What exact version of Umbraco are you using? And is it working fine locally? If so it might be worth double checking that permissions have been set properly and inherited correctly.
/Jan
Thanks for such a quick response! I'm using 7.2.1 and I have currently set all files and folders to 777 on my shared host and yes, my local dev version is working fine. Is there anywhere in particular I should double check though as ...nodesorter.asmx\js\web.config isn't a physicall path on the server.
Thanks, Danny
Hi Danny
You're welcome :)
Hmm, ok then it's really weird...does the server fullfill the requirements for running Umbraco? Not quite sure what is causing it.
A long shot worth trying out could be to clear the /App_Data/TEMP/ folder and then also clearing the Umbraco backoffice cache by going to /config/ClientDependency.config and increment the version number attribute and then recycle the app pool.
I don't think it's the issue but it's worth trying so it can be ruled out at least.
/Jan
Hi Jan, thanks for the advice but unfortunately no luck. The following post suggests that it could be something to do with the application pool permissions? I've raised a support ticket with my host though so hopefully they can look into this.
Cheers, Danny
Hi Jan,
Unfortunately it doesnt look like a permissions issue... the server has .NET 4.5 and runs in full trust. All files and folders have the app pool user set to full control. All other parts of umbraco work fine, its just the webservices that don't work?
Any thoughts?
Cheers,
Danny
Do you have the /umbraco/webservices folder on your server ? And this file nodesorter.asmx present in that ?
Dave
Thanks Dave, yes they are both there and have the correct permissions. I've tried several clean installs and all produce the same error too... I'm thinking there must be an additinoal server requirement that I'm not aware of?
Cheers,
Danny
Do you have this also when you run Umbraco locally ? Because than it seems a config issue on the hosting side.
dave
Hi Dave, no it all works fine locally
Danny
Also nodesorter.asmx/js is the only script service that triggers this error. Others such as publication.asmx/js work ok... ??
Danny
I can confirm that it is a case sensitivity issue on the server. Unfortunately I doubt my host will be able to change this as its a shared platform. In the meantime though I've done the unthinkable and edited the sort.asmx webservice call so that it is lowercase and changed the nodeSorter.asmx filename to lower case so its all working now. I assume the switching of cases is by design but if not then perhaps I should raise as a bug? I'll wait for advise from a member of the core team though
Thanks Dave and Jan for your help, much appreciated!
Danny
Danny,
It sounds like I have exactly the same problem.
You say you "edited the sort.asmx webservice call", how did you achieve that?
Thanks in advance.
William
SOLVED!
See post on https://our.umbraco.org/forum/umbraco-7/using-umbraco-7/46822-Unable-to-Re-Sort-Content-in-Umbraco-700#comment-225738
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