umbraco 72 forms not contour emails not arriving - Using Umbraco 7

Press Ctrl / CMD + C to copy this to your clipboard.

Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at

Ayo Adesina 445 posts 1058 karma points

Feb 10, 2015 @ 14:25

0

Umbraco 7.2 Forms (not contour) - Emails Not Arriving

Hey guys I have set up my forms and its all working.

The only problem I have is, I have added a work flow so that an email is sent each time a form is submitted.

The emails are not arriving, I am not getting any errors, and the entries are being saved.

I have checked my smtp settings and added my email address to the umbraco.config notification section.

I'm not sure where in the application to put a break point, as this is umbraco code, how can I see an error message or find out why exactly the emails are not being sent.

Thanks Ayo

Copy Link
Dennis Aaen 4500 posts 18255 karma points admin hq c-trib

Feb 10, 2015 @ 14:31

1

Hi Ayo,

You could try check the /App_Data/Logs file to see if it reveals any related info. Usually it appears in there if something is not working when trying to send e-mails.

And if you're not using it already you should try to use http://smtp4dev.codeplex.com/ - It can make it easier to do e-mail testing when sending. I am using it on my localhost.

Hope this helps,

/Dennis

Copy Link
René Andersen 238 posts 684 karma points

Feb 16, 2015 @ 14:10

0

Hi,

I have the same problem and as far as I know I have set up the SMTP correctly.

At the moment I am testing Umbraco Forms and I don't have a license. Is that why i can't sent emails when a form i submitted?

Is it only the UI I can test?

// René

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 16, 2015 @ 14:19

0

Hi René

Did you try the tool Dennis mentioned above?

Also make sure to add a valid sender address in the /config/umbracoSettings.config file as well. And just to be sure...what does your smtp settings in the web.config look like? (you of course don't need to post the original password etc. )

When those are in place you should be able to use the SMTP4dev tool to test that e-mail are getting through. If not usually there will be a log entry saying something about the email not being valid, blacklisted etc.

/Jan

Copy Link
Ayo Adesina 445 posts 1058 karma points

Feb 16, 2015 @ 14:22

0

Just so you know, my problem was SMTP settings, They were wrong, when I correct this it started working.

Copy Link
René Andersen 238 posts 684 karma points

Feb 16, 2015 @ 14:36
0
Hi Jan

I am not testing on localhost, could that be the problem?

I have not tried the tool yet. But i will do it right away. :-)

I have put in a valid email in umbracoSettings.config

My web config looks like this:
```
<smtp>
  <network host="smtp.unoeuro.com" port="25" userName="" password="" defaultCredentials="false" />
</smtp>
```
And thanks Ayo for your reply.

// René
Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 14:53

0

Hi Jan

Is my web config above correct or do you have anything to add?

// René

Copy Link
Dennis Aaen 4500 posts 18255 karma points admin hq c-trib

Feb 19, 2015 @ 15:01

0

Hi René

To me your web config above looks correct.

/Dennis

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 15:06

0

Hi René

Yeah, looks correct to me - Is it still not working? Have you checked the /App_Data/Logs file? And could you post what your /config/umbracoSettings.config email setting looks like?

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 15:38

0

Thank's guys. :-)

Is it a special part from the config file you need? It is pretty long to post here.

// René

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 15:46

0

Hi René

Just the part where you set the sender e-mail - <notification><email></email></notification>

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 15:50
0
Here you go:
```
    <notifications>
      <email>[email protected]</email>
    </notifications>
```
Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 16:09

0

Hi René

Ok, that looks fine as well - But are you still having issues with send e-mails?

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 16:35

0

Yes no email send but it is registred in the forms dashboard.

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 16:38

0

Have you checked your spam folder btw?

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 17:04

0

Yep spam folder is checked. :-)

Is the test license set only to work on localhost? Because I test on a live environment without a license.

// René

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 18:37

0

Hi René

That's really odd - Could you try changing the sender email address to something else like [email protected] ?

No, it should not be a license issue. It should work fully as long as the site is running on localhost.

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 19:02

0

Hi Jan

I am testing on a live website as mentioned earlier, so could that be the problem?

// René

Copy Link
Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 20:14

0

Hi René

Aaah! Sorry, missed that part - in that case it could perhaps be a license issue.

No chance of testing locally?

/Jan

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 20:34

0

Hi Jan

No problem at all. I choose to test online because I previously have had som problems testing contact forms locally.

I will set up at local site and test it, and get back to you when it is done.

// René

Copy Link
René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 22:00

0

Hi Jan

It must be because I was testing online. Now the handy little program "smtp4dev" that Dennis Aaen recommended shows that the email is sent.

Thanks again!

// René

Copy Link
is working on a reply...

Please Sign in or register to post replies

Flag this post as spam?

Umbraco 7.2 Forms (not contour) - Emails Not Arriving