umbraco 72 forms not contour emails not arriving - Using Umbraco 7

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Ayo Adesina 445 posts 1059 karma points

Feb 10, 2015 @ 14:25

0

Umbraco 7.2 Forms (not contour) - Emails Not Arriving

Hey guys I have set up my forms and its all working.

The only problem I have is, I have added a work flow so that an email is sent each time a form is submitted.

The emails are not arriving, I am not getting any errors, and the entries are being saved.

I have checked my smtp settings and added my email address to the umbraco.config notification section.

I'm not sure where in the application to put a break point, as this is umbraco code, how can I see an error message or find out why exactly the emails are not being sent.

Thanks Ayo

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Dennis Aaen 4500 posts 18255 karma points admin hq c-trib

Feb 10, 2015 @ 14:31

1

Hi Ayo,

You could try check the /App_Data/Logs file to see if it reveals any related info. Usually it appears in there if something is not working when trying to send e-mails.

And if you're not using it already you should try to use http://smtp4dev.codeplex.com/ - It can make it easier to do e-mail testing when sending. I am using it on my localhost.

Hope this helps,

/Dennis

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René Andersen 238 posts 684 karma points

Feb 16, 2015 @ 14:10

0

Hi,

I have the same problem and as far as I know I have set up the SMTP correctly.

At the moment I am testing Umbraco Forms and I don't have a license. Is that why i can't sent emails when a form i submitted?

Is it only the UI I can test?

// René

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 16, 2015 @ 14:19

0

Hi René

Did you try the tool Dennis mentioned above?

Also make sure to add a valid sender address in the /config/umbracoSettings.config file as well. And just to be sure...what does your smtp settings in the web.config look like? (you of course don't need to post the original password etc. )

When those are in place you should be able to use the SMTP4dev tool to test that e-mail are getting through. If not usually there will be a log entry saying something about the email not being valid, blacklisted etc.

/Jan

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Ayo Adesina 445 posts 1059 karma points

Feb 16, 2015 @ 14:22

0

Just so you know, my problem was SMTP settings, They were wrong, when I correct this it started working.

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René Andersen 238 posts 684 karma points

Feb 16, 2015 @ 14:36
0
Hi Jan

I am not testing on localhost, could that be the problem?

I have not tried the tool yet. But i will do it right away. :-)

I have put in a valid email in umbracoSettings.config

My web config looks like this:
```
<smtp>
  <network host="smtp.unoeuro.com" port="25" userName="" password="" defaultCredentials="false" />
</smtp>
```
And thanks Ayo for your reply.

// René
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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 14:53

0

Hi Jan

Is my web config above correct or do you have anything to add?

// René

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Dennis Aaen 4500 posts 18255 karma points admin hq c-trib

Feb 19, 2015 @ 15:01

0

Hi René

To me your web config above looks correct.

/Dennis

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 15:06

0

Hi René

Yeah, looks correct to me - Is it still not working? Have you checked the /App_Data/Logs file? And could you post what your /config/umbracoSettings.config email setting looks like?

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 15:38

0

Thank's guys. :-)

Is it a special part from the config file you need? It is pretty long to post here.

// René

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 15:46

0

Hi René

Just the part where you set the sender e-mail - <notification><email></email></notification>

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 15:50
0
Here you go:
```
    <notifications>
      <email>[email protected]</email>
    </notifications>
```
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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 16:09

0

Hi René

Ok, that looks fine as well - But are you still having issues with send e-mails?

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 16:35

0

Yes no email send but it is registred in the forms dashboard.

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 16:38

0

Have you checked your spam folder btw?

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 17:04

0

Yep spam folder is checked. :-)

Is the test license set only to work on localhost? Because I test on a live environment without a license.

// René

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 18:37

0

Hi René

That's really odd - Could you try changing the sender email address to something else like [email protected] ?

No, it should not be a license issue. It should work fully as long as the site is running on localhost.

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 19:02

0

Hi Jan

I am testing on a live website as mentioned earlier, so could that be the problem?

// René

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Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib

Feb 19, 2015 @ 20:14

0

Hi René

Aaah! Sorry, missed that part - in that case it could perhaps be a license issue.

No chance of testing locally?

/Jan

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 20:34

0

Hi Jan

No problem at all. I choose to test online because I previously have had som problems testing contact forms locally.

I will set up at local site and test it, and get back to you when it is done.

// René

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René Andersen 238 posts 684 karma points

Feb 19, 2015 @ 22:00

0

Hi Jan

It must be because I was testing online. Now the handy little program "smtp4dev" that Dennis Aaen recommended shows that the email is sent.

Thanks again!

// René

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Umbraco 7.2 Forms (not contour) - Emails Not Arriving