Hi All,

So I got a call today from a client who's live site (that was working normally), stopped showing the TinyMCE editor..just the word "Loading..." I have seen this before and usually just refreshing the browser will fix it, or sometimes clearing cache then refreshing. But today that is not the case.

I searched the forum and found some other's experiencing the same thing, so I tried to use the suggestions from other posts to solve this, but still no luck.

What I've tried so far...

1. Opened up permissions on the Umbraco & Umbraco Client folders.
2. Deleted everything in the /App_Data/Temp/ClientDependency folder.
3. Increased the version in the /Config/ClientDependency.config
4. Downloaded a fresh copy of 7.2.6 and initially overwrote the /UmbracoClinet/TinyMCE folder and then ultimately overwrote the entire UmbracoClient folder.
5. Recycled the appPool

I have the following .js error that I'm sure is showing me the real issue, but I'm afraid it's not very informative (to me anyway)

SyntaxError: Unexpected token /
    at Object.parse (native)
    at http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…udS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:1471:584
    at j.promise.then.i (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…WVudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:947)
    at http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…VudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:1496
    at Object.$get.e.$eval (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…VudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:7447)
    at Object.$get.e.$digest (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…VudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:6282)
    at Object.$get.e.$apply (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…VudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:7606)
    at j (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…udS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:14:11853)
    at r (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…WVudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:15:449)
    at XMLHttpRequest.v.onreadystatechange (http://mysite.biz/DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXV…WVudS9BY3Rpb25OZXdSZWxhdGlvblR5cGUuanM7&t=Javascript&cdv=2082169582:16:592)(anonymous function) @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:12$get @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:11j.promise.then.i @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14(anonymous function) @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14$get.e.$eval @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14$get.e.$digest @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14$get.e.$apply @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14j @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:14r @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:15v.onreadystatechange @ DependencyHandler.axd?s=L3VtYnJhY28vbGliL2pxdWVyeS9qcXVlcnkubWluLmpzOy91bWJyYWNvL2xpYi9hbmd1bGFyLzE…:16

(I changed the real url to "mysite" for the purposes of this post so that my client's url would not get tied up in Google results to links about this error)

The UmbracoTraceLog does not have any additional information.

Anyone have any ideas of what to try next?

Thanks so much!

-Roger

UPDATED -

I just copied the site down locally and I get a bit more info from the js error

SyntaxError: Unexpected token /
    at Object.parse (native)
    at http://localhost:55130/umbraco/js/umbraco.controllers.js?cdv=2082169583:8328:65
    at j.promise.then.i (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:79:437)
    at http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:80:485
    at Object.$get.e.$eval (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:92:272)
    at Object.$get.e.$digest (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:90:142)
    at Object.$get.e.$apply (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:92:431)
    at Object.safeApply (http://localhost:55130/umbraco/js/umbraco.services.js?cdv=2082169583:58:27)
    at http://localhost:55130/umbraco/js/umbraco.services.js?cdv=2082169583:639:39
    at finish (http://localhost:55130/umbraco/lib/rgrove-lazyload/lazyload.js:108:30)(anonymous function) @ angular.min.js?cdv=2082169583:63$get @ angular.min.js?cdv=2082169583:54j.promise.then.i @ angular.min.js?cdv=2082169583:79(anonymous function) @ angular.min.js?cdv=2082169583:80$get.e.$eval @ angular.min.js?cdv=2082169583:92$get.e.$digest @ angular.min.js?cdv=2082169583:90$get.e.$apply @ angular.min.js?cdv=2082169583:92safeApply @ umbraco.services.js?cdv=2082169583:58(anonymous function) @ umbraco.services.js?cdv=2082169583:639finish @ lazyload.js:108_finish @ lazyload.js:162
8 angular.min.js?cdv=2082169583:63 SyntaxError: Unexpected token /
    at Object.parse (native)
    at http://localhost:55130/umbraco/js/umbraco.controllers.js?cdv=2082169583:8328:65
    at j.promise.then.i (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:79:437)
    at http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:80:485
    at Object.$get.e.$eval (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:92:272)
    at Object.$get.e.$digest (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:90:142)
    at Object.$get.e.$apply (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:92:431)
    at j (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:101:80)
    at r (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:104:449)
    at XMLHttpRequest.v.onreadystatechange (http://localhost:55130/umbraco/lib/angular/1.1.5/angular.min.js?cdv=2082169583:106:90)(anonymous function) @ angular.min.js?cdv=2082169583:63$get @ angular.min.js?cdv=2082169583:54j.promise.then.i @ angular.min.js?cdv=2082169583:79(anonymous function) @ angular.min.js?cdv=2082169583:80$get.e.$eval @ angular.min.js?cdv=2082169583:92$get.e.$digest @ angular.min.js?cdv=2082169583:90$get.e.$apply @ angular.min.js?cdv=2082169583:92j @ angular.min.js?cdv=2082169583:101r @ angular.min.js?cdv=2082169583:104v.onreadystatechange @ angular.min.js?cdv=2082169583:106