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  • James 251 posts 1169 karma points
    Aug 21, 2015 @ 13:10

    Session timeout user without media access selects media picker


    We have a site where some users do not have access to media but have access to content.

    When they click the media picker in an RTE they get session time out.

    Is this a bug?

    How can we fix this?



  • Marc Goodson 2046 posts 13492 karma points MVP 8x c-trib
    Aug 22, 2015 @ 11:41
    Marc Goodson

    The Media Picker in the rich text editor, builds a tree of Media items from the media section that can be picked by the logged in user.

    So I'm guessing because they do not have access to the Media section, this is failing to return a tree.

    The quick fix would be to give the user access to the media section, and restrict them to a folder (by picking their media start node, in their user section profile) from which they are allowed to pick Media items.

    If this indeed resolves the issue, then the bug to raise on the issue tracker,

    is that no helpful message is displayed to say "you do not have access to media section content, please contact your administrator" or something similar...

  • James 251 posts 1169 karma points
    Aug 23, 2015 @ 10:11


    Thanks for the response, yeah I've basically had to add permissions for the media section to the user.

    I'll raise this as a bug.



  • James 251 posts 1169 karma points
    Aug 24, 2015 @ 08:58
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