keep getting logged out of umbraco after 730 upgrade - Using Umbraco 7

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David Veksler 81 posts 166 karma points

Oct 23, 2015 @ 17:33
0

keep getting logged out of umbraco after 7.3.0 upgrade

Using Umbraco 7

Umbraco 7
Our users keep getting logged out of Umbraco every two hours after upgrading umbraco.

in web.config I have:
```
<add key="umbracoTimeOutInMinutes" value="9999" />
```
and in umbracoSettings.config:
```
<keepUserLoggedIn>true</keepUserLoggedIn>
```
Is there any way to debug this issue?
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Nicholas Westby 2054 posts 7100 karma points c-trib

Oct 23, 2015 @ 18:44
0
FYI, your code didn't paste properly. I am guessing you mean to say you added this to the web.config:
```
<add key="umbracoTimeOutInMinutes" value="9999"/>
```
And that you added this to the umbracoSettings.config:
```
<keepUserLoggedIn>true</keepUserLoggedIn>
```
I don't have much to add, other than to clarify the above code and to point out that others are having similar issues: https://our.umbraco.org/forum/ourumb-dev-forum/bugs/72367-users-are-being-logged-out-after-only-a-couple-hours

Perhaps try clearing your browser cache and see if the setting works from that point forward. If that doesn't work, perhaps it's an Umbraco bug.

By the way, it's a bit strange that you have two of the same cookie in your screenshot (i.e., UMB_UCONTEXT). Perhaps that's related to the issue.
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David Veksler 81 posts 166 karma points

Oct 26, 2015 @ 16:47
0
```
By the way, it's a bit strange that you have two of the same cookie in your screenshot (i.e., UMB_UCONTEXT). Perhaps that's related to the issue.
```
Can you confirm that this does not happen in other installs? It happens in both our environments. The first cookie has the correct expiration time (9999). The second cookie is set to expire immediately (the login time).

I tried searching the Umbraco bug DB, but did not see this issue. It's been reported by many of our users across different browsers.
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Nicholas Westby 2054 posts 7100 karma points c-trib

Oct 26, 2015 @ 16:54

0

I just tried it on an Umbraco 7.2.6 install, and here's what I saw:

Looks like I just have one cookie. Have you tried clearing your browser cache?

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David Veksler 81 posts 166 karma points

Oct 27, 2015 @ 00:47

0

Yes, I tried clearing my cache.

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David Veksler 81 posts 166 karma points

Oct 27, 2015 @ 15:49

0

I think my problem may be the same as this issue: https://our.umbraco.org/forum/umbraco-7/using-umbraco-7/72302-logging-into-the-backoffice-73-loses-umb_ucontext-cookie http://issues.umbraco.org/issue/U4-7118 https://github.com/umbraco/Umbraco-CMS/pull/794

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David Veksler 81 posts 166 karma points

Oct 28, 2015 @ 14:19

Per that issue, I've tried:

<keepUserLoggedIn>false</keepUserLoggedIn>
and
<authCookieDomain>domain.org</authCookieDomain>
and
<authCookieDomain>http://domain.org</authCookieDomain>;
and
<authCookieDomain></authCookieDomain>

but it doesn't work. Still getting logged out.

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Nicholas Westby 2054 posts 7100 karma points c-trib

Oct 29, 2015 @ 17:07

0

I was about to post that forum thread as well. I was reading that there may be issues in some browsers if the domain doesn't contain at least 2 periods. Can you try a subdomain (e.g., www.domain.org)?

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mscommunities 40 posts 95 karma points

Nov 17, 2015 @ 23:29

0

We are having the same issues on 7.3.1. We are running it on a www subdomain and that doesnt help.

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keep getting logged out of umbraco after 7.3.0 upgrade