Accidental special character in template alias error
Please note, first, that I am a novice in Umbraco and have about 3 weeks under my belt.
I see now that special characters and spaces are not supposed to be used in aliases, and that our prevention setting is actually on, but I attempted to change a template's alias to have an asterisk on the end. It immediately prompted me that it would not save, and caused a server error page to show up. In attempt to fix it, I deleted the template.
Now when I navigate to Settings > Templates, no templates are showing up. I can see the folder, but when I click it, the downward caret disappears and no items show below.
I am running on Umbraco 4.7.1. Where do I even go to access whatever is causing the issues? I have admin access, but will probably not be able to access the files directly via ftp.
Do you see any kind of error messages? Do you have access to the database and if so are you able to have a look at the umbracoLog table in order to see if it reveals an error message.
I suspect you will need to fix the issue in the database by running a query. It's been a while since I've seen an issue like this so i might need to google a bit to see if there are any SQL scripts that can help.
But if you can access the /masterpages directory try and look for the template and see if it still exists on the file system - If it does then try deleting it and see if it helps.
Thanks, Jan. That sounds like a simple solution, but I don't think I have access to the database, plus I have zero experience with SQL. I just didn't know if there was any way to access any part of the backend through my Umbraco login, or even if I could pull credentials from somewhere in Umbraco to access the raw files.
It's a bummer because anyone that could potentiall help me in-office is out for the holidays. Guess I'll just have to wait.
Accidental special character in template alias error
Please note, first, that I am a novice in Umbraco and have about 3 weeks under my belt.
I see now that special characters and spaces are not supposed to be used in aliases, and that our prevention setting is actually on, but I attempted to change a template's alias to have an asterisk on the end. It immediately prompted me that it would not save, and caused a server error page to show up. In attempt to fix it, I deleted the template.
Now when I navigate to Settings > Templates, no templates are showing up. I can see the folder, but when I click it, the downward caret disappears and no items show below.
I am running on Umbraco 4.7.1. Where do I even go to access whatever is causing the issues? I have admin access, but will probably not be able to access the files directly via ftp.
Any ideas?
Hi Jaime and welcome to our :)
Do you see any kind of error messages? Do you have access to the database and if so are you able to have a look at the umbracoLog table in order to see if it reveals an error message.
I suspect you will need to fix the issue in the database by running a query. It's been a while since I've seen an issue like this so i might need to google a bit to see if there are any SQL scripts that can help.
But if you can access the /masterpages directory try and look for the template and see if it still exists on the file system - If it does then try deleting it and see if it helps.
/Jan
Thanks, Jan. That sounds like a simple solution, but I don't think I have access to the database, plus I have zero experience with SQL. I just didn't know if there was any way to access any part of the backend through my Umbraco login, or even if I could pull credentials from somewhere in Umbraco to access the raw files.
It's a bummer because anyone that could potentiall help me in-office is out for the holidays. Guess I'll just have to wait.
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