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  • Paul de Quant 331 posts 1289 karma points
    Feb 05, 2019 @ 12:32
    Paul de Quant
    0

    Error when transferring media file using courier

    Hello,

    I'm encountering an error when I try and transfer a file using courier from our staging environment to live. The error that comes back is:-

    Status: 500 Server was unable to process request ---> The content item 4006 has an invalid path: -1 with parentID: 2630.

    Any ideas as to whats causing this and how to sort it.

    Many thanks

  • Yakov Lebski 231 posts 928 karma points
    Feb 05, 2019 @ 21:12
    Yakov Lebski
    100

    I have the same issue,

    I found 2 workarounds:

    1. to remove broker media on the live server via back office.

    2. you can try to recycle the live server and do courier again

  • Paul de Quant 331 posts 1289 karma points
    Feb 06, 2019 @ 07:56
    Paul de Quant
    0

    Hi Yakov,

    Thanks for the reply, I've tried option 1 to no avail. Just looking to try option 2.

    I'll let you know if that works.

    Thanks

  • Yakov Lebski 231 posts 928 karma points
    Feb 06, 2019 @ 09:52
    Yakov Lebski
    0

    for 1, you can remove it (from recycle bin too) and do courier again, or on destination server move it to root and move back to folder

  • Paul de Quant 331 posts 1289 karma points
    Feb 07, 2019 @ 09:10
    Paul de Quant
    0

    Hi Yakov,

    Your solution worked, I just needed to restart the live website and it started working again.

    Legend, thanks for your help - you managed to crack it quicker than the Umbraco support team :)

    Cheers

  • Yakov Lebski 231 posts 928 karma points
    Feb 07, 2019 @ 09:28
    Yakov Lebski
    0

    I have the same issue with our client. Restart is an only one-time solution, this is can occur again. I think the issue that currier brake XML cache for media.

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