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  • Akos 1 post 71 karma points
    Jun 09, 2017 @ 14:33
    Akos
    0

    Contact Form not sending email

    Hello,

    I have inherited a website that uses umbraco. I have never used this CMS and to be honest I feel quite lost. I have managed to figure out where to edit the site's contact forms. I have changed the old email address to a new one but when I test the form the email simply never arrives.

    Can somebody lend a hand in figuring out what the problem might be?

    Thank you.

  • Alex Skrypnyk 6131 posts 23950 karma points MVP 7x admin c-trib
    Jun 12, 2017 @ 11:46
    Alex Skrypnyk
    0

    Hi Akos

    First of all check please UmbracoTraceLog, if there are some errors. It places at /App_Data/Logs/UmbracoTraceLog.txt

    Then look at web.config and check smtp server settings, is it working?

    Thanks,

    Alex

  • Ross Ekberg 124 posts 364 karma points
    Feb 08, 2019 @ 17:03
    Ross Ekberg
    0

    Make sure you have designated your smtp server in your web.config file, as well has the 'from' value. It's also a good idea to set the default 'from' value for Forms in the umbracoSettings.config file. Lastly, if your web server and mail server are two separate servers, make sure your web server has permission to relay - that was an issue for me.

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