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  • Matt Smith 70 posts 90 karma points
    Oct 29, 2018 @ 17:23
    Matt Smith
    0

    Email missing data

    Hi all we have a very odd issue.

    A form has mandatory fields on pages one and two of a 5 page form.

    In a small amount of cases customers have submitted the form and managed to not complete the mandatory fields.

    However, the email sent with the form data misses those form fields for those 2 pages altogether - they are not included at all - rather than the questions being included but the answer blank.

    It is as if the form begins on page 3.

    If it was a javascript issue i think the result would be different?

    I am unable to recreate it.

    Any ideas? Thanks, Matt

  • Alex Skrypnyk 5733 posts 21696 karma points MVP 4x admin c-trib
    Oct 29, 2018 @ 20:59
    Alex Skrypnyk
    0

    Hi Matt

    Are you using javascript validation? Or server side validation as well?

    Thanks,

    Alex

  • Matt Smith 70 posts 90 karma points
    Oct 30, 2018 @ 09:04
    Matt Smith
    0

    Hi Alex

    Just normal contour conditional logic and mandatory fields.

    No server side validation.

    It is very odd as the email of results just excludes the fields altogether, rather than including the field with no data next to it.

    Any suggestions welcome!

    Thanks

    Matt

  • Matt Smith 70 posts 90 karma points
    Oct 30, 2018 @ 15:31
    Matt Smith
    0

    I think it has to be something to do with the data being entered to the form - does anyone have any experience of any characters causing problems?

    Thanks, Matt

  • Matt Smith 70 posts 90 karma points
    Dec 09, 2019 @ 13:54
    Matt Smith
    0

    Hi

    We still occasionally have this issue.... does anyone know if the forms check for all the fields being there before it is submitted?

    This is a strange issue, where it feels like the session have somehow restarted or something but the form is then submitted with missing data.

    Thanks Matt

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