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  • Kyle Goulding 30 posts 192 karma points
    Jan 02, 2019 @ 16:19
    Kyle Goulding

    Umbraco Forms Custom Workflow to send email to different address based on a dropdown value

    I am looking for some instructions on how to create a custom workflow to send emails on submissions to different addresses based on the selected value of a dropdown field.

    I have seen a few threads pointing to the extending Umbraco Forms documentation

    Unfortunately I havent found this very user friendly to follow... is anyone able to break this down or share anything?


  • Amir Khan 1276 posts 2712 karma points
    Jan 03, 2019 @ 03:56
    Amir Khan

    Second this one. I've had countless clients request this but have never found a good solution besides manually editing the form templates and using javascript to change the value of a hidden field.

  • David Morgan 3 posts 73 karma points
    Jan 03, 2019 @ 18:59
    David Morgan

    Yes, this would be a great feature. It seems like it may be possible through Extending but the exact way you would approach this isn't clear.

  • Kyle Goulding 30 posts 192 karma points
    Jan 11, 2019 @ 09:03
    Kyle Goulding

    I agree - It looks like there is a way and some instructions but for a newbie to extending umbraco its not very clear.

    Hopefully so one can help.

  • Heather 13 posts 125 karma points
    Jun 30, 2020 @ 01:11

    Has anyone had any luck doing this sort of thing? I guess a custom workflow is the way to go, but how to actually accomplish this is unclear. You would think this is a common ask.

  • Naty 12 posts 79 karma points
    Oct 29, 2020 @ 20:15


    This was the solution for me.

    hope this helps

  • Alex Skrypnyk 6079 posts 23433 karma points MVP 6x admin c-trib
    Feb 03, 2021 @ 22:51
    Alex Skrypnyk

    You can use Umbraco Forms functionality, this should help:

    var sendEmailWorkflow = new Umbraco.Forms.Core.Providers.WorkflowTypes.SendEmail(_xmlService, _contentSection)
        Email = email,
        SenderEmail = SenderEmail,
        Subject = Subject,
        Message = Message,
        Attachment = Attachment
    sendEmailWorkflow.Execute(record, e);
  • Mikkel.S 33 posts 167 karma points
    Jun 30, 2021 @ 11:51

    Hi Alex,

    I have created this in an Umbraco 7 instance, using an older version of Umbraco Forms. In there, I was able to get it working without larger hiccups. But in Umbraco 8 I seem to have hit an issue in which I get no errors, but builds are failing because of my custom workflow. This is my code:

    public class DynamicOfficeWorkFlow : WorkflowType
        [Setting("Email", Description = "Enter the receiver email", View = "TextField")]
        public string Email { get; set; }
        [Setting("SenderEmail", Description = "Enter the sender email (if blank it will use the settings from /config/umbracosettings.config)", View = "TextField")]
        public string SenderEmail { get; set; }
        [Setting("Subject", Description = "Enter the subject", View = "TextField")]
        public string Subject { get; set; }
        [Setting("Message", Description = "Enter the intro message", View = "TextArea")]
        public string Message { get; set; }
        private readonly IUmbracoContextFactory _umbracoContextFactory;
        private readonly IXmlService _xmlService;
        private readonly IWorkflowEmailService _workflowEmailService;
        public DynamicOfficeWorkFlow(IUmbracoContextFactory umbracoContextFactory, IXmlService xmlService, IWorkflowEmailService workflowEmailService)
            this._umbracoContextFactory = umbracoContextFactory;
            this._xmlService = xmlService;
            this._workflowEmailService = workflowEmailService;
            this.Id = new Guid("ccbeb0d5-adaa-4729-8b4c-4bb439dc0202");
            this.Name = "DynamicOfficeWorkFlow";
            this.Description = "This workflow is for changing the offices based on a dropdown";
            this.Icon = "icon-chat-active";
            this.Group = "Email";
        public override List<Exception> ValidateSettings()
            var exceptionList = new List<Exception>();
            if (string.IsNullOrEmpty(this.Email))
                exceptionList.Add(new Exception("'Email' setting has not been set"));
            if (string.IsNullOrEmpty(this.Message))
                exceptionList.Add(new Exception("'Message' setting has not been set'"));
            return exceptionList;
        public override WorkflowExecutionStatus Execute(Record record, RecordEventArgs e)
                string email = "";
                //Start of dropdown-recipient picker
                var dropdownValues = record.GetRecordField("Henvendelse").ValuesAsString(false);
                var settingsNode = _umbracoContextFactory.EnsureUmbracoContext().UmbracoContext.Content.GetAtRoot()
                var umbracoFormsSettings = settingsNode.DescendantsOrSelf<UmbracoFormsSettings>().FirstOrDefault();
                var emails = umbracoFormsSettings?.Emails;
                if (emails != null)
                    var recipientEmail =
                        emails.FirstOrDefault(x => x.GetPropertyValue<string>("title") == dropdownValues)
                    email = recipientEmail;
                //End of dropdown-recipient picker
                var _workflowEmail =
                    new SendEmail(_xmlService, _workflowEmailService)
                        SenderEmail = SenderEmail,
                        Email = email,
                        Subject = Subject,
                        Message = Message,
                _workflowEmail.Execute(record, e);
                return WorkflowExecutionStatus.Completed;
            catch (Exception ex)
                Current.Logger.Error<SendEmail>(ex, "There was a problem sending an email to {Email} from Workflow for Form {FormName} with id {FormId} for Record with unique id {RecordId}", (object)this.Email, (object)e.Form.Name, (object)e.Form.Id, (object)record.UniqueId);
                return WorkflowExecutionStatus.Failed;

    There are no errors being flagged nor anything that doesn't work (well, intellisense doesn't ping it at the very least). Can you verify that this is a valid way to create a custom workflow?

    Thank you very much in advance!

    Update: Alright, it was a Visual Studio 2019 error, it turned out to be a Out-of-date-modelsbuilder issue. The above code works and it enables you to change the recipient-email based on a dropdown value. In case others would like to do this in an Umbraco 8.8.0 with the "newest" Umbraco Forms version, installed through NuGet.

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