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  • Marc Laurin 7 posts 87 karma points
    Aug 28, 2019 @ 05:39
    Marc Laurin
    0

    Form not working since maintenance

    Umbraco Forms
    Umbraco 7

    Hi

    I understand autoupgrades were made to Umbraco forms yesterday.

    I found out this morning that a form on our website has since stopped working - the data isn't captured when the user clicks Submit - instead the form is shown again.

    Looking at the code, nothing has changed at our end so I suspect the recent changes have affected the functionality.

    Could you tell me what I can do about it? It is rather urgent as users assume their information has been captured and we lose critical leads.

    Here is the link to the form.

    www.recall.bmw.com.au/takatastatus

    Thank you

    Marc

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  • Alex Skrypnyk 6132 posts 23951 karma points MVP 7x admin c-trib
    Sep 02, 2019 @ 20:36
    Alex Skrypnyk
    0

    Hi Marc

    Can you show me the code of this page?

    How do you render the form?

    Thanks,

    Alex

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  • Marc Laurin 7 posts 87 karma points
    Sep 11, 2019 @ 05:30
    Marc Laurin
    0

    Hi Alex.

    Thanks for getting back to me.

    One of my colleage has since sorted this out with Umbraco Support. I understand they revered to a previous version of the form.

    I don't exactly know what the updates to the forms did to mine but the form is working again - hopefully permanently.

    Appreciate your help. Cheers

    Marc

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