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  • Claire Hewitt 32 posts 59 karma points
    Jul 12, 2011 @ 12:32
    Claire Hewitt
    0

    Concierge installation not working and can no longer see content

    Hi

    I've just installed Concierge 2.0.1.zip and I have a number of issues:

    • I can't see the content tree at all in the left hand pane
    • If i search for content and select an item I get an error
    • I can't see anywhere in user permissions to enable the Concierge section, albeit I have check in and check out options in User Types.
    • I have since uninstalled the package so that the site would at least be operational, but I still can't see the tree and the check in and check out options still seem to be there
    Can someone please help as this couldn't have happened at a worse time. Also, any idea what I should be doing with the Concierge 2.0.1 UPDATE.zip, as it won't install and other posts seem to imply you need to copy it somewhere?
    Many thanks

    Claire

  • Claire Hewitt 32 posts 59 karma points
    Jul 12, 2011 @ 13:51
    Claire Hewitt
    0

    Futher to the above, we are running Umbraco 4.7 on .Net 4.

    The error I get on the tree is:

    Event Type:        Warning

    Event Source:    ASP.NET 4.0.30319.0

    Event Category:                Web Event

    Event ID:              1309

    Date:                     12/07/2011

    Time:                     12:05:50

    User:                     N/A

     

    Description:

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 12/07/2011 12:05:50

    Event time (UTC): 12/07/2011 11:05:50

    Event ID: 4d0c9b00b70740d082db4fbd3f3ae5f4

    Event sequence: 28

    Event occurrence: 1

    Event detail code: 0

     

    Application information:

        Application domain: /LM/W3SVC/1/ROOT-1-129549423155512500

        Trust level: Full

        Application Virtual Path: /

        Application Path: c:\inetpub\wwwroot\

        Machine name: XXXX

     

    Process information:

        Process ID: 2488

        Process name: w3wp.exe

        Account name: NT AUTHORITY\NETWORK SERVICE

     

    Exception information:

        Exception type: MySqlException

        Exception message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '1 TICKETID FROM CONCIERGELOCKUNLOCK WHERE NODEID = 1838 ORDER BY TICKETID DESC' at line 1

       at MySql.Data.MySqlClient.MySqlStream.OpenPacket()

       at MySql.Data.MySqlClient.NativeDriver.ReadResult(UInt64& affectedRows, Int64& lastInsertId)

       at MySql.Data.MySqlClient.MySqlDataReader.GetResultSet()

       at MySql.Data.MySqlClient.MySqlDataReader.NextResult()

       at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)

       at MySql.Data.MySqlClient.MySqlCommand.ExecuteScalar()

       at MySql.Data.MySqlClient.MySqlHelper.ExecuteScalar(MySqlConnection connection, String commandText, MySqlParameter[] commandParameters)

       at MySql.Data.MySqlClient.MySqlHelper.ExecuteScalar(String connectionString, String commandText, MySqlParameter[] commandParameters)

       at umbraco.DataLayer.SqlHelpers.MySql.MySqlHelper.ExecuteScalar(String commandText, MySqlParameter[] parameters)

       at umbraco.DataLayer.SqlHelper`1.ExecuteScalar[T](String commandText, IParameter[] parameters)

     

     tion:

     

        Request URL: http://xxx/umbraco/webservices/TreeDataService.ashx?rnd=1b16a30d172e48f78c8e2c2eefc5c6d4&id=1063&treeType=content&contextMenu=true&isDialog=false&rnd2=67.7

        Request path: /umbraco/webservices/TreeDataService.ashx

        User host address: xxx

        User: 

        Is authenticated: False

        Authentication Type: 

        Thread account name: NT AUTHORITY\NETWORK SERVICE

     

    Thread information:

        Thread ID: 1

        Thread account name: NT AUTHORITY\NETWORK SERVICE

        Is impersonating: False

        Stack trace:    at MySql.Data.MySqlClient.MySqlStream.OpenPacket()

       at MySql.Data.MySqlClient.NativeDriver.ReadResult(UInt64& affectedRows, Int64& lastInsertId)

       at MySql.Data.MySqlClient.MySqlDataReader.GetResultSet()

       at MySql.Data.MySqlClient.MySqlDataReader.NextResult()

       at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)

       at MySql.Data.MySqlClient.MySqlCommand.ExecuteScalar()

       at MySql.Data.MySqlClient.MySqlHelper.ExecuteScalar(MySqlConnection connection, String commandText, MySqlParameter[] commandParameters)

       at MySql.Data.MySqlClient.MySqlHelper.ExecuteScalar(String connectionString, String commandText, MySqlParameter[] commandParameters)

       at umbraco.DataLayer.SqlHelpers.MySql.MySqlHelper.ExecuteScalar(String commandText, MySqlParameter[] parameters)

       at umbraco.DataLayer.SqlHelper`1.ExecuteScalar[T](String commandText, IParameter[] parameters)

     

  • Atoosa Khoda 87 posts 139 karma points
    Mar 01, 2012 @ 02:30
    Atoosa Khoda
    0

    Did you get an answer to this?

  • Atoosa Khoda 87 posts 139 karma points
    Mar 01, 2012 @ 05:43
    Atoosa Khoda
    0

    ok mine is fixed. if you've been fiddling with licenece.dll in the bin folder, make sure the  Umbraco.Licensing.pdb still there  in your bin folder. if this is removed, the content and media tree (+ more) willlook blank/ not load. 

  • Gleb 1 post 21 karma points
    Dec 24, 2012 @ 17:09
    Gleb
    0

    I have the same issue, it seems the Concierge does not support MySQL??? That's weird, considering that I paid PRO license and there was no warning about incompatibility with MySQL. Please advise.

  • Claire Hewitt 32 posts 59 karma points
    Feb 28, 2013 @ 18:16
    Claire Hewitt
    0

    Sorry for not replying sooner. We were going to make some changes to it to support mySQL, but the customer didn't need it in the end, so it got put on ice. I'll let you know if that changes.

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