Copied to clipboard

Flag this post as spam?

This post will be reported to the moderators as potential spam to be looked at


  • Chester Campbell 61 posts 99 karma points
    Sep 16, 2010 @ 21:28
    Chester Campbell
    0

    Contour not sending emails problem

    Hi,
    We're having a similar issue (similar to the one discussed here: http://our.umbraco.org/forum/umbraco-pro/contour/11821-Email-not-being-sent?p=0) with sending emails from Umbraco Contour. However, the fixes discussed in the original thread aren't working for us.
    Our setup is:
    - Umbraco 4.5.2 (Assembly version: 1.0.3891.20719)
    - Contour package v1.1.2
    - CmsImport package v1.0.4
    - FamFamFam Icon package v1
    - Windows Server 2008 (dedicated server)
    - IIS 7
    - MS SQL Server 2005
    To troubleshoot the issue I have set up an XSLT file that uses the umbraco.library:SendMail() extension method and I have created a Contour form using the Contact Us template.
    Also, I created an ASP.Net web control that creates a MailMessage and sends an email. It's very barebones but uses the SMTP settings from the Umbraco web.config file.
    Our SMTP server belongs to our client and we do not have direct access to it so I can't check the logs.
    Our client wants the "from" address of emails from the site to be "info@domain.org" (I'm obscuring their actual domain for privacy reasons).
    With the site configured to send "from" info@domain.org we get:
    - Umbraco notifications: no email received
    - Contour forms with email sending workflows: no email received
    - Default Contour contact us form: no email received
    - XSLT using umbraco.library:SendMail(): no email received
    - My test asp.net web control: email is received
    With the site configured to send "from" my personal work email address we get:
    - Umbraco notifications: no email received
    - Contour forms with email sending workflows: email is received
    - Default Contour contact us form: email is received
    - XSLT using umbraco.library:SendMail(): email is received
    - My test asp.net web control: email is received
    I can also run the same tests with a bogus email address: malarky@domain.org and we get:
    - Umbraco notifications: no email received
    - Contour forms with email sending workflows: email is received
    - Default Contour contact us form: email is received
    - XSLT using umbraco.library:SendMail(): email is received
    - My test asp.net web control: email is received
    There are no messages in the Umbraco log database table to help us track down the problem. It's almost as if Umbraco has an issue with the email address info@domain.org.
    So what I know at this point is:
    - The SMTP server does relay emails and will relay emails "from" info@domain.org.
    - Umbraco Contour form workflows will send emails "from" any email address BUT info@domain.org.
    - The XSLT extension method umbraco.library:SendMail() will send emails "from" any email address BUT info@domain.org.
    - My test ASP.Net web control will always send emails "from" any address.
    Does anyone have any ideas on why Umbraco would have an issue with this one email address? And why do we get some emails but no Umbraco Notifications?
    Thanks!!
    chester

  • Chester Campbell 61 posts 99 karma points
    Sep 16, 2010 @ 21:30
    Chester Campbell
    0

    sigh ... sorry for the formatting. When I try to edit the post I get an XSLT error. 

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Sep 17, 2010 @ 09:00
    Tim Geyssens
    0

    Hi Chester, I think this is more a smtp server issue, just use a valid sender email address.

    Regards,
    Tim

  • Chester Campbell 61 posts 99 karma points
    Sep 23, 2010 @ 23:53
    Chester Campbell
    0

    Hi Tim,

    Our client had a configuration problem with the email address they gave us to use. We changed it for another (a known valid mailbox) and now email sending works properly (including Notifications).

    Thanks!

    chester

  • Greg Mattison 40 posts 60 karma points
    Jan 27, 2012 @ 20:17
    Greg Mattison
    0

    Hello, we cannot get Contour forms to send emails, though the recipients are setup and the mail settings below are correct.  We tested these mail setting in code outside of Umbraco and it worked.  However, we cannot get it to work in Umbraco.  We have tried several configurations of this as well and no success. Any ideas?  

      <system.net>

        <mailSettings>

          <smtp from="website@americanbottoms.org">

            <network enableSsl="true" host="smtp.gmail.com" userName="website@americanbottoms.org" password="xxxxxxx" port="587" defaultCredentials="false"/>

          </smtp>

        </mailSettings>

      </system.net>

  • Greg Mattison 40 posts 60 karma points
    Feb 01, 2012 @ 21:34
    Greg Mattison
    0

    Can anybody help?

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Feb 02, 2012 @ 10:07
    Tim Geyssens
    1

    @Greg, did you update the sender email in the /config/umbracosettings.config ?

  • Greg Mattison 40 posts 60 karma points
    Feb 02, 2012 @ 17:53
    Greg Mattison
    0

    Yes, here's the code from the umbracosettings.config.  This is odd that it wont send as we've tested the email connection outside of Umbrao and can send email.

    <notifications>

                <!-- the email that should be used as from mail when umbraco sends a notification -->

                <email>website@americanbottoms.org</email>

     </notifications>

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Feb 02, 2012 @ 17:56
    Tim Geyssens
    0

    Could you try the workflow that's part of contour contrib: http://our.umbraco.org/projects/developer-tools/contour-contrib,might be the ssl that is causing the issue

  • Greg Mattison 40 posts 60 karma points
    Feb 02, 2012 @ 18:08
    Greg Mattison
    0

    I tried the send email workflows in Contrib. Tried:  Send Email, Send Email Extended, Send XSLT Transformed Email and none worked.   Thanks for your help! 

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Feb 03, 2012 @ 16:03
    Tim Geyssens
    0

    Hmm doubt that its a Contour issue the, have you tried of the umbraco notifications get emailed (so as a user subscribe to a notification like create)

  • Rune Grønkjær 1296 posts 2863 karma points
    Apr 24, 2012 @ 08:13
    Rune Grønkjær
    0

    Any luck finding a solution Greg? I'm experiencing a problem just like this. Contour is not sending e-mail with the normal send e-mail workflow type. Tea Commerce can send e-mails from the same website, so it's NOT the smtp.

    Like you the the smtp needs both a username and a password. Might have something to do with that, Tim?

    /Rune

  • Ryan Green 63 posts 83 karma points
    Jun 17, 2013 @ 19:38
    Ryan Green
    0

    i am having this issue as well. I have the correct email address setup in the umbraco config, as well as in the SMTP have the ip of the mail server,

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Jun 18, 2013 @ 13:11
    Tim Geyssens
    0

    @Ryan does the smtp also need a username and password?

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Jun 19, 2013 @ 14:10
    Tim Geyssens
    0

    @Ryan any update on this?

  • Ryan Green 63 posts 83 karma points
    Jun 19, 2013 @ 14:49
    Ryan Green
    0

    We got it corrected late last night. It was the ports on the firewall to allow port 25.

  • Tim Geyssens 6426 posts 15070 karma points MVP 2x c-trib
    Jun 19, 2013 @ 15:01
    Tim Geyssens
    0

    Ok thanks for the update :)

Please Sign in or register to post replies

Write your reply to:

Draft