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  • Árni Gunnar Ragnarsson 31 posts 51 karma points
    Feb 24, 2011 @ 22:03
    Árni Gunnar Ragnarsson
    0

    Can't get to my licence file

    Hi.

    I bought a copy of Contour a few months back, recieved an email from the automated system telling me my licence file was ready for download.

    The link in the email does not work, and I have no idea where to get to that file.

    I have sent Niels an email a few times without luck, and I really need this licence file now. Anyone who can help out?

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Feb 24, 2011 @ 22:28
    Jan Skovgaard
    0

    Hi Arni

    Maybe you should try to send an e-mail to [email protected] - I have used this one before and they respond to this in my experience.

    Hope this helps.

    /Jan

  • Árni Gunnar Ragnarsson 31 posts 51 karma points
    Feb 24, 2011 @ 23:57
    Árni Gunnar Ragnarsson
    0

    Got this reply from [email protected]:

    -------------------------------------------------------------------------

    Hi!

    Thank you for contacting the Umbraco Support! E-mails to this account
    are no longer being read or processed.

    We launched a new and better support area which have replaced the
    current one. You can access it here by logging in using your
    umbraco.org account:
    http://umbraco.org/support

    If you have any questions or run into difficulties with the new
    system, please get in touch on
    http://umbraco.org/about/contact/New-Support

    We hope that you'll enjoy the improvements that the new system will bring!

    Best,
    Niels...

    -------------------------------------------------------------------------

    And I am downloading my licence file right now ...

  • Comment author was deleted

    Feb 25, 2011 @ 15:47

    Hi Arni,

    You can simply download your license from your profile on umbraco.org

    Or you can use the dashboard control in the Contour section to fetch your license.

    If these don't work for you please get in touch trough the contact form

    http://umbraco.com/contact/send-us-an-email

    Cheers,
    Tim

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