I have an Umbraco licence purchased for a domain which all works fine and I can see the form entries within the Contour area of Umbraco.
The issue I have is that if anyone accesses the site without the www prefix then the Contour entries state "Empty due to Umbraco Contour in trial mode". Does the licence not also cover the non www domain prefix??
What is the best way around this issue as surely we shouldn't have to purchase another licence to cover this?
Yeah it should but maybe when you registered you setup the license including the www ? Could you use support for umbraco.com to create a new ticket then our support crew will get to the bottom if this :)
The licence was purchased by an individual who originally worked for us but we don't have the login details, therefore would you still be able to access the original licence details.
Additionally what is the link for submitting a ticket on umbraco.com as I am unable to find where to do this?
Yeah we can still access it but you won't have access to the support form if the Contour license isn't assigned to your profile, could you mail me with all the details and we can get it updated tg at umbraco dot com
Domain without www issue
I have an Umbraco licence purchased for a domain which all works fine and I can see the form entries within the Contour area of Umbraco.
The issue I have is that if anyone accesses the site without the www prefix then the Contour entries state "Empty due to Umbraco Contour in trial mode". Does the licence not also cover the non www domain prefix??
What is the best way around this issue as surely we shouldn't have to purchase another licence to cover this?
Comment author was deleted
Yeah it should but maybe when you registered you setup the license including the www ? Could you use support for umbraco.com to create a new ticket then our support crew will get to the bottom if this :)
The licence was purchased by an individual who originally worked for us but we don't have the login details, therefore would you still be able to access the original licence details.
Additionally what is the link for submitting a ticket on umbraco.com as I am unable to find where to do this?
Thanks in advance.
Comment author was deleted
Yeah we can still access it but you won't have access to the support form if the Contour license isn't assigned to your profile, could you mail me with all the details and we can get it updated tg at umbraco dot com
Thanks,
Tim
Thanks, I have just emailed you the details.
Comment author was deleted
Yup you should be all set now :)
is working on a reply...