I have the same problem with the same version of umbraco, and the problem presists after doing the downgrade.
I assume that to downgrade i simply download version 3.0.14 and extract its files to the root level of my site, overwriting the existing contour files.
3.0.15 game me the same error on the update page, and i therefore had the server guy run the manual SQL update script on the database, so that should also be in order unless there are database differences between .15 and .14
I was able to make 3.0.14 work finally by uninstalling .15 and re-installing 3.0.14. The install does not really completely install, so 1) run the install, (this will crash your entire website however with a YSOD) so you then need to manually remove the DLL's that dont' get removed by the uninstall (Umbraco.Forms.*****), then clean your webconfig by stripping out the assembly references that also don't get removed from the uninstall. Then install 3.0.14...
I tried doing as Jamie suggested but now i have no contour icon on the dashboard and the content page referances a missing '/usercontrols/dashboards/ContactForm_logs.ascx'.
Not even sure where this came from since i do not have the file anywhere, neither in my backup of the old site or in any of the new manual installs.
Installation guide tells me to insert them though, and i followed it step for step...
I encountered the same error when trying to upgrade from Contour v1.x to Contour v3.0.15 on an Umbraco v4.7.0 installation...
Method not found: 'umbraco.DataLayer.ISqlHelper umbraco.DataLayer.DataLayerHelper.CreateSqlHelper(System.String, Boolean)'.
I then uninstalled the Contour v1.x package through the Umbraco Repository and performed a fresh install of Contour, again through the Umbraco Respository (v3.0.15?), and received the same error.
The good news is that extracting UmbracoContour_3.0.14_update.zip per Tim's instructions above seems to have corrected the issue.
Error after successful install on Umbraco 4.11.9 with Contour 3.0.15
Please help - I am getting an error after installation with Contour 3.0.15:
Method not found: 'umbraco.DataLayer.ISqlHelper umbraco.DataLayer.DataLayerHelper.CreateSqlHelper(System.String, Boolean)'.
The documentation suggests that this should be fine for 4.11.9.
Thanks,
Comment author was deleted
Downgrade to 3.0.14 for the moment, will look into the error next week
How, exactly do I downgrade?
I have the same problem with the same version of umbraco, and the problem presists after doing the downgrade.
I assume that to downgrade i simply download version 3.0.14 and extract its files to the root level of my site, overwriting the existing contour files.
stack trace:
Comment author was deleted
Yeah just follow the same steps as you would on upgrade http://our.umbraco.org/projects/umbraco-pro/contour/documentation/Installation/Upgrade
Thanks for you reply Tim,
I have followed the steps in the upgrade guide but the page at [My site]/umbraco/plugins/umbracocontour/upgrade.aspx
Gives me the following error:
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3064
3.0.15 game me the same error on the update page, and i therefore had the server guy run the manual SQL update script on the database, so that should also be in order unless there are database differences between .15 and .14
I was able to make 3.0.14 work finally by uninstalling .15 and re-installing 3.0.14. The install does not really completely install, so 1) run the install, (this will crash your entire website however with a YSOD) so you then need to manually remove the DLL's that dont' get removed by the uninstall (Umbraco.Forms.*****), then clean your webconfig by stripping out the assembly references that also don't get removed from the uninstall. Then install 3.0.14...
I tried doing as Jamie suggested but now i have no contour icon on the dashboard and the content page referances a missing '/usercontrols/dashboards/ContactForm_logs.ascx'.
Not even sure where this came from since i do not have the file anywhere, neither in my backup of the old site or in any of the new manual installs.
Installation guide tells me to insert them though, and i followed it step for step...
visiting the upgrade link now gives me this error:
I encountered the same error when trying to upgrade from Contour v1.x to Contour v3.0.15 on an Umbraco v4.7.0 installation...
Method not found: 'umbraco.DataLayer.ISqlHelper umbraco.DataLayer.DataLayerHelper.CreateSqlHelper(System.String, Boolean)'.
I then uninstalled the Contour v1.x package through the Umbraco Repository and performed a fresh install of Contour, again through the Umbraco Respository (v3.0.15?), and received the same error.
The good news is that extracting UmbracoContour_3.0.14_update.zip per Tim's instructions above seems to have corrected the issue.
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