I have recently used Umbraco to implement a new version of our company HR site.
I am using contouir as my forms package. I would like a confirmation email to be sent to an address when the form has been submitted. I have added the mail settings to the web.config and the umbraco config.
Yet when I submit the form, the entry is added to the backend but the email is never sent. I have tried multiple email addresses both sender/reciever and no luck.
You should also change the e-mail setup in /config/umbracoSettings.config in the <notifications> area. This should be the sender e-mail you want to use. for instance [email protected] or something like that.
If you're still having issues after changing that then make sure to check the spam folder to see if the sent e-mail is marked as spam.
Also check the logfile in /app_data/logs and see if there are any ERROR messages related to the sending of the e-mail failing.
thanks for your help, I had tried each of the options and it turns out we were using the wrong sender address, I was using [email protected] when it should have been [email protected]. Thanks for pointing me to that tool as this is where I discovered I was using the incorrect address.
Glad to hear you got it solved :) Remember to mark the post as solved so others can jump straight to the solution if they should come across the same issue.
Contour Email Problem
Hi,
I have recently used Umbraco to implement a new version of our company HR site.
I am using contouir as my forms package. I would like a confirmation email to be sent to an address when the form has been submitted. I have added the mail settings to the web.config and the umbraco config.
Yet when I submit the form, the entry is added to the backend but the email is never sent. I have tried multiple email addresses both sender/reciever and no luck.
Anyone able to help me out?
Umbraco Version - 6.16 / Contour Version - 3.0.20
Server - Windows Server 2008 R2
Hi Nick and welcome to our :)
You should also change the e-mail setup in /config/umbracoSettings.config in the
<notifications>area. This should be the sender e-mail you want to use. for instance [email protected] or something like that.If you're still having issues after changing that then make sure to check the spam folder to see if the sent e-mail is marked as spam.
Also check the logfile in /app_data/logs and see if there are any ERROR messages related to the sending of the e-mail failing.
You can also use a tool like this http://www.virtualobjectives.com.au/utilitiesprogs/sendsmtp.htm to see figure out where the issue might be.
Hope this helps.
/Jan
Hi,
thanks for your help, I had tried each of the options and it turns out we were using the wrong sender address, I was using [email protected] when it should have been [email protected]. Thanks for pointing me to that tool as this is where I discovered I was using the incorrect address.
Thanks again.
Nick
Hi Nick
Glad to hear you got it solved :) Remember to mark the post as solved so others can jump straight to the solution if they should come across the same issue.
Cheers, Jan
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