Having a strange issue with an older Umbraco site (4.11.10) and Contour (3.0.9). I understand this is a bit "Legacy" but I was wondering if anyone had experienced this issue in the past / or knows if a particular update fixes this issue.
The problem is that whenever the entries within a contour form are exported - a "Phantom" record always appears at the end of the document, on all file types. By Phantom record I mean - a Record that does not exist within the Contour entries log but it does exist in the MSSQL database.
So far I have tried removing the record from the table it exists on but this achieved nothing as the record seems to "Re-add" itself to the database.
Any help would be greatly appreciated!
For System information reference: Umbraco V 4.11.10 Contour V 3.0.9 .Net V 4.0 IIS 7 Windows 2008 Sever R2.
First I hear of this behaviour, any additional workflows attached to the form that might be doing stuff? Since if it re-adds there must be some code responsible
The only workflows that are attached to this contact form are "Send XSLT transformed email" and "Send Email" on Submitted. There are 3 inactive workflow steps aswell but these are all other "Send Email" options. In Terms of extra code that may have been added - As far as I am aware the Contour form is simply using the base install stuff.
So how fast does this phantom record get re-added once you delete it? Can you ever do an export where it doesn't include it (when you delete it from the db).
The phantom record adds almost instantly after deletion.
Quick Question - Having a look again through the SQL database. On the table "UFRecords", any idea what State 5 is? The offending record is the only one in the database with a State of 5.
Fixed the issue, It was the State causing the problem for some unknown reason. After changing the State to 4 the record was viewable in the Contour Entries. From here I could delete the record and remove it permanently from the database.
I have no idea how it saved as a State that didnt exist.
Thank you for your help!
EDIT: If I had enough Karma to high five you I most certainly would :)
"Phantom" Record in Contour V3.0.9
Hi Our!
Having a strange issue with an older Umbraco site (4.11.10) and Contour (3.0.9). I understand this is a bit "Legacy" but I was wondering if anyone had experienced this issue in the past / or knows if a particular update fixes this issue.
The problem is that whenever the entries within a contour form are exported - a "Phantom" record always appears at the end of the document, on all file types. By Phantom record I mean - a Record that does not exist within the Contour entries log but it does exist in the MSSQL database.
So far I have tried removing the record from the table it exists on but this achieved nothing as the record seems to "Re-add" itself to the database.
Any help would be greatly appreciated!
For System information reference:
Umbraco V 4.11.10
Contour V 3.0.9
.Net V 4.0
IIS 7
Windows 2008 Sever R2.
Thank you
Tom
Comment author was deleted
First I hear of this behaviour, any additional workflows attached to the form that might be doing stuff? Since if it re-adds there must be some code responsible
Hi Tim,
The only workflows that are attached to this contact form are "Send XSLT transformed email" and "Send Email" on Submitted.
There are 3 inactive workflow steps aswell but these are all other "Send Email" options.
In Terms of extra code that may have been added - As far as I am aware the Contour form is simply using the base install stuff.
Thank you for your speedy reply!
Comment author was deleted
So how fast does this phantom record get re-added once you delete it? Can you ever do an export where it doesn't include it (when you delete it from the db).
Hi Tim,
The phantom record adds almost instantly after deletion.
Quick Question - Having a look again through the SQL database. On the table "UFRecords", any idea what State 5 is?
The offending record is the only one in the database with a State of 5.
Thank you
Comment author was deleted
That's strange so it adds a record to the table without even submitting an entry through a Contour form?
Hi Tim,
Fixed the issue, It was the State causing the problem for some unknown reason. After changing the State to 4 the record was viewable in the Contour Entries. From here I could delete the record and remove it permanently from the database.
I have no idea how it saved as a State that didnt exist.
Thank you for your help!
EDIT: If I had enough Karma to high five you I most certainly would :)
Tom.
Comment author was deleted
Ok glad it's sorted now :)
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