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  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 14, 2014 @ 11:13
    Søren Mastrup
    0

    Getting ERR_CONTENT_DECODING_FAILED on install

    I am trying to install Contour on Umbraco 7.1.4 and currently not able to do a successfull install.

    I am getting the "package installed"-screen, and the MvcRenderContourForm.cshtml is created, but the contour form doesn't show. When trying to install, I get an error from the dependencyhandler: http://i.imgur.com/NoAKPZ6.jpg

    I have read on the issue tracker that I could add urlcompression to the web.config, but this haven't solved my problem: http://i.imgur.com/UpSoyTj.jpg

    Any suggestions on what to do, to solve the problem?

    NB: The Umbraco installation runs on SQL CE

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 14, 2014 @ 11:25
    Jan Skovgaard
    1

    Hi Søren

    Not sure if it's an issue with the installer when installing using the package. Is it possible for you to roll back and try installing Contour manually following this guide? http://our.umbraco.org/projects/umbraco-pro/contour/documentation/Installation/manual

    There is a specific SQL script for CE SQL.

    Hope this helps.

    /Jan

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 14, 2014 @ 14:15
    Søren Mastrup
    0

    Hi Jan

    I have tried it the manual way, but no luck. Umbraco randomly throws ERRCONTENTDECODING_FAILED when I am navigating around in the backend.

    Any suggestions on how to eliminate this error?

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 14, 2014 @ 14:22
    Jan Skovgaard
    0

    Hi Søren

    Did you do the manual install on the same version where the package install did not work?

    Have you checked the /app_data/logs to see if it reveals more information about the issue? If there are any entries marked with "ERROR" and you can see they're related to Contour then please share them.

    /Jan

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 14, 2014 @ 14:42
    Søren Mastrup
    0

    Hi Jan

    Yes I did.

    I haven't checked the /app_data/logs yet. The solution is placed on a local network, where you have to be on-site to get acces to the server. I'll try to check the logs after the weekend.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 14, 2014 @ 16:05
    Jan Skovgaard
    0

    Hi Søren

    Ok, so is there a firewall involved as well?

    Looking forward to hearing from you after the weekend.

    /Jan

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 19, 2014 @ 09:17
    Søren Mastrup
    0

    I have been digging around in the latest log, placed in /app_data/logs

    This is what the log says from when i try to install contour and until it's done: http://pastebin.com/YuhPaRA6 It doesn't throw any errors, but in my network panel, in the browser, it still throws ERRCONTENTDECODING_FAILED from the dependencyhandler.

    Any suggestions?

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 19, 2014 @ 11:03
    Søren Mastrup
    1

    Update: I have just updated to Umbraco 7.1.8 and the errors has disappeared.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 19, 2014 @ 22:29
    Jan Skovgaard
    0

    Hi Søren

    Good to hear that and thanks for sharing - Must be something related to 7.1.6 then.

    /Jan

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 20, 2014 @ 12:11
    Søren Mastrup
    0

    Hi Jan

    You asked earlier about if a firewall was involved - There is! After moving the solution back to the live server Contour has disappeared again.

    Is there something I have to setup in relation to the firewall?

  • Jan Skovgaard 11280 posts 23678 karma points MVP 11x admin c-trib
    Nov 20, 2014 @ 14:13
    Jan Skovgaard
    0

    Hi Søren

    Aaah ok...well then it would probably have worked with 7.1.6 as well then.

    I'm no network or firewall guru but I just know that it can cause trouble. Is it possible you can try deactivating it for a short period of time to see if it indeed IS caused by it?

    You probably need to allow some traffic somehow. But as I said...I'm no wizard at that stuff.

    /Jan

  • Søren Mastrup 122 posts 564 karma points c-trib
    Nov 20, 2014 @ 14:24
    Søren Mastrup
    0

    I'll do some digging around!
    Thanks!

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