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  • Daniel Meltesen 2 posts 22 karma points
    Jan 26, 2015 @ 08:53
    Daniel Meltesen

    Entries have dissappeared

    We've installed Umbraco forms (UmbracoForms.Package.4.0.0-Build.106) on Umbraco (version 7.1.8)

    Setup a form (signup). Everything was working as expected on friday (23rd January) with a total of 41 entries but when we logged in this morning, the entries seem to have vanished in to thin air, only 21 entries this morning, and all of the entries from friday are gone.

    Friday we changed the form since a mandatory field, hidden until another condition was met, made submitting the form impossible. Could this change have anything to do with the missing entries?

    Is umbraco Forms prone to errasing itself on the fly?

    Starting to loose confidence in Umbraco Forms, and really need to try everything to get thoose form entries back, anywhere i can locate old entries on the server?

    Hoping that someone out there can help us.

    Disclaimer: we are very new to Umbraco and without any hardcore developer skills

  • Mattia Cerantola 10 posts 30 karma points
    Jan 26, 2015 @ 09:32
    Mattia Cerantola


    The same happens to me, I upgrade my forms this morning to versione 4.0 and after the update all my entries were gone.

    Umbraco version 7.2.1

  • Comment author was deleted

    Jan 26, 2015 @ 10:30

    Could you check the database, the UFRecords table how many records you have in there, I think it is just an issue with the records viewer not showing all entries

    So would be great if you can check your UFRecords table


  • Mattia Cerantola 10 posts 30 karma points
    Jan 26, 2015 @ 10:35
    Mattia Cerantola

    The records are still in the DB, but in Umbraco they are still "invisible"....

    Sounds strange

  • Comment author was deleted

    Jan 26, 2015 @ 10:38

    Yeah we discovered that in some cases the json that is stored (and used for the entries viewer) will be invalid, working on a fix that will be out today. So your data is still there it is just the entries viewer that fails to display it 

  • Comment author was deleted

    Jan 26, 2015 @ 14:04

    Ok version 4.0.1 is out fixing this issue so if you upgrade (which you can do from the forms dashboard) all new entries should be created correctly.

    To fix the invalid json data you can install this tool in the backoffice

    Once installed you can find it on the dashboard of the developer section. 

    Let me know if that does the trick.


  • Mattia Cerantola 10 posts 30 karma points
    Jan 28, 2015 @ 11:52
    Mattia Cerantola

    Hi. I'm trying to update my umbraco forms to version 4.0.1 but the button doesn't appear. Is possible to have a direct link to version 4.0.1? I'll install by myself manually.


    Thank you.

  • Comment author was deleted

    Jan 30, 2015 @ 11:01

    Hi Mattia, try (it isnt' a package but an archive containing the files, a simple xcopy command should perform the upgrade)

  • Mattia Cerantola 10 posts 30 karma points
    Jan 30, 2015 @ 11:02
    Mattia Cerantola

    Thank you

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