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  • Jon Frederiksen 50 posts 109 karma points
    Feb 02, 2015 @ 09:57
    Jon Frederiksen
    0

    No entries

    We are experiencing problems with an Umbraco website v. 6.0.3 with Contour 3.0.17 installed.
    The forms are working just fine, but the system stopped recording the entries into the database.
    The umbraco.licensing.log.txt has a lot of entries like this:
    Could not validate license:
    Your license has been approved for the following IPs/Domains: - Domain: domain.dk.

    We did not made any recent upgrades, nor we changed anything on the website.
    I’ve looked to other posts regarding this subject, but nothing applies.
    Both the webfiles and the datasbe are on the same server. 

    Any ideas how can we fix this?

  • Jan Skovgaard 11264 posts 23592 karma points MVP 9x admin c-trib
    Feb 02, 2015 @ 10:10
    Jan Skovgaard
    0

    Hi Jan

    Perhaps you should try contacting support about the issue? Or perhaps double check the details entered for the license file just to make sure it's not due to a missed hostname or something on the license page?

    /Jan

  • Jon Frederiksen 50 posts 109 karma points
    Feb 02, 2015 @ 15:55
    Jon Frederiksen
    0

    Thanks Jan for the reply, but it's a bit complicated. We do not have the account used to purchase the license and the only way to get in touch with the support is to log in.

  • Jan Skovgaard 11264 posts 23592 karma points MVP 9x admin c-trib
    Feb 02, 2015 @ 16:56
    Jan Skovgaard
    0

    Hi Jan

    Have you tried writing them at http://umbraco.com/contact/send-us-an-email ? There is no harm done trying if you're having issues. I suppose it's not possible to get in touch with those who has the original access?

    /Jan

  • Jon Frederiksen 50 posts 109 karma points
    Feb 02, 2015 @ 18:23
    Jon Frederiksen
    0

    It's not possible to get in touch with the original owner of the license, that’s the problem. I will try the Umbraco Contact form.

     

    Thank you very much for your help.

  • Jan Skovgaard 11264 posts 23592 karma points MVP 9x admin c-trib
    Feb 02, 2015 @ 19:27
    Jan Skovgaard
    0

    Hi Jan

    Thought so...ok, if you don't get a response within a day or two I think it's fair to ping one of the HQ guys on twitter kindly asking if they have received your enquiry.

    /Jan

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