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  • Stuart Neal 9 posts 29 karma points
    Aug 12, 2015 @ 09:23
    Stuart Neal

    Contour licence

    We are currently using Umbraco 6 with Contour. It was previously working fine.

    We have recently upgraded our web servers and as a result, the Contour forms are now no longer working. Checking the log file for the licence, it appears that the licence isn't working in the new environment.

    It says that the licence isn't registered for the Domain / IP. We originally registered it for our domain. Publicly the IPs for the new servers are the same and the domain has not changed.

    We have changed from Windows 2008 / IIS 7.5 to Windows 2012 IIS 8.

    Do we need to have the key regenerated?

  • Dennis Aaen 4448 posts 17912 karma points admin hq c-trib
    Aug 12, 2015 @ 09:42
    Dennis Aaen

    Hi Stuart,

    If you sent us an email using this contact form,, then we can help you figure out what is going on with your Contour license.

    Then we get a ticket on our support system.


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