Hi Simon

Courier doesn't even try to authenticate against the sources so you should be able to see something, no matter what you enter

The only think I can think of, is that the courier.config xml is malformed, try opening it in visual studio to spot any open / missing elements

/Per

Hey Per, thanks for the quick reply. No errors in the config file in VS or on the site, it is seeing the location because when you click the locations node, even though no child nodes are displayed the content pane shows the location details under the "Your Courier 2 installation has access to the following locations" message.

So you see the locations on the right hand pane, but not in the tree? 

Correct.

that is odd, could I see the <repositories> part of the config ? 

tried the web.config touch, reloading the tree? force google chrome cache refresh etc? or loaded the locations tree with javascript dev tools turned on? it should return a js error if anything is wrong.

Good call! An error on the TreeDataService.asmx call!

[NullReferenceException: Object reference not set to an instance of an object.]
   Umbraco.Courier.Core.Repository.(XmlNode settingsXml) +43
   Umbraco.Courier.Core.Storage.RepositoryStorage.GetByAlias(String alias) +71
   Umbraco.Courier.UI.Trees.LoadRepositories.Render(XmlTree& tree) +1140
   umbraco.presentation.webservices.TreeDataService.LoadTree(TreeRequestParams treeParams) +75
   umbraco.presentation.webservices.TreeDataService.GetXmlTree() +140
   umbraco.presentation.webservices.TreeDataService.ProcessRequest(HttpContext context) +55
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +100
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75

something is missing the courier.config could you email it to me, and I'll have a look

What address should I be sending it to?

In case anyone else can shed some light on this here is my courier.config file:

<?xml version="1.0"?>
<configuration>
    
    <security>
        <filters>
            <ipfilter>
                <allow>*</allow>
            </ipfilter>
            
            <userfilter>
                <allow>*</allow>
                <!--<deny>editor</deny>-->
            </userfilter>
        </filters>
    </security>


    <settings>
        <!--
        Enable short filenames for courier files
        <enableShortFileNames>False</enableShortFileNames>
        
        Enable the update pull dialog for courier-->
        <contextMenuEnableUpdate>False</contextMenuEnableUpdate>
        
        <!-- This strips the resouces from courier files, resources are still transfered as normal files
            But if you depend on modifying resources from the courier file, in memory, you might want to turn this off (set to "False")-->
        <stripResourcesFromCourierFiles>True</stripResourcesFromCourierFiles>
        
        <!-- Turn off Base64 encoding for resource transfers-->
        <disableBase64Encoding>false</disableBase64Encoding>

        <!-- Enable error logging in /app_data/courier/revisions/log.txt -->
            <debugMode>true</debugMode>
        <!--    
            Generate a mindmap of extracted revisions
            <mapGraph>true</mapGraph>
        -->
        
        
        <!-- overwrite modes is either Always|Never|Compare -->
        <overwrite>
            <resources>Compare</resources>
            <items>Compare</items>
            <dependencies>Compare</dependencies>
        </overwrite>
        
    </settings>
        
    
    <!-- Repository connection settings -->
    <!-- If a custom Umbraco Membership provider is used, specify login & password + set the passwordEncoding to clear: 
        <repository name="Sample" alias="sample" type="CourierWebserviceRepositoryProvider" visible="true">
            <url>http://sample.local</url>;
            <login>admin</login>
            <password>1234</password>
            <passwordEncoding>Clear</passwordEncoding>
        </repository>--> 
    <repositories>
            <repository name="Staging" alias="STAGING" type="CourierWebserviceRepositoryProvider" visible="true">
            <url>http://example.eu-west-1.compute.amazonaws.com</url>
            <user>23</user>
            <!--<login>Courier</login>
            <password></password>
            <passwordEncoding>Clear</passwordEncoding>-->
        </repository> 
  </repositories>
      
    <itemProviders>
        <folderItemProvider>
            <include>
                <!--<folder>~/media/assets/somefolder</folder>-->
            </include>
        </folderItemProvider>

        <fileItemProvider>
            <files>
            </files>
        </fileItemProvider>
        
       

        <documentTypeItemProvider>
            <!-- Include all avaiable templates as dependencies, if false, only the current standard template is included -->
            <includeAllTemplates>false</includeAllTemplates>

            <!-- By default we won't add the built-in datatypes as dependencies, if needed, they can be removed from the list below -->
            <!-- Only datatypes which are installed as standard, and does not have any settings are ignored -->
            <!-- to add, find the datatype in the umbracoNode table and copy its uniqueId value to a node below-->
            <ignoredDataTypes>  
                <add key="contentPicker">A6857C73-D6E9-480C-B6E6-F15F6AD11125</add>
                <add key="textstring">0CC0EBA1-9960-42C9-BF9B-60E150B429AE</add>
                <add key="textboxmultiple">C6BAC0DD-4AB9-45B1-8E30-E4B619EE5DA3</add>
                <add key="label">F0BC4BFB-B499-40D6-BA86-058885A5178C</add>
                <add key="folderbrowser">FD9F1447-6C61-4A7C-9595-5AA39147D318</add>
                <add key="memberpicker">2B24165F-9782-4AA3-B459-1DE4A4D21F60</add>
                <add key="simpleeditor">1251C96C-185C-4E9B-93F4-B48205573CBD</add>
                <add key="truefalse">92897BC6-A5F3-4FFE-AE27-F2E7E33DDA49</add>
                <add key="contentpicker">A6857C73-D6E9-480C-B6E6-F15F6AD11125</add>
                <add key="datepicker">5046194E-4237-453C-A547-15DB3A07C4E1</add>
                <add key="datepickerWithTime">E4D66C0F-B935-4200-81F0-025F7256B89A</add>
                <add key="numeric">2E6D3631-066E-44B8-AEC4-96F09099B2B5</add>
            </ignoredDataTypes>
        </documentTypeItemProvider>


        <mediaItemProvider>
            <!-- Changed to false in 2.1.1 -->
            <includeChildren>false</includeChildren>
            <includeParents>false</includeParents>
        </mediaItemProvider>
        
        <documentItemProvider>
            <includeParents>false</includeParents>
        </documentItemProvider>
                
        <!-- Add the fully classified Class name to ignore a provider from loading... -->
        <ignore>
            <!--<add>my.namespace.*</add>-->
        </ignore>
    </itemProviders>


    <itemDataResolvers>
        <files>
            <!-- add new datatype elements for data types that stores files as a path ex: /meda/223/file.png -->
            <add key="Upload">5032a6e6-69e3-491d-bb28-cd31cd11086c</add>
            <add key="Ucomponents-Filepicker">318a9c2e-3966-4979-8c1d-575c5d5f669b</add>
        </files>

        <contentPickers>
            <!-- add new datatype elements for data types that stores page ids (ex: "1242" or "1726,2362,2323") -->
            <add key="contentPicker">158aa029-24ed-4948-939e-c3da209e5fba</add>
            <add key="ultimatePicker">cdbf0b5d-5cb2-445f-bc12-fcaaec07cf2c</add>
            
            <add key="Ucomponents-XpathCheckboxlist">d2d46927-f4f8-4b1b-add7-661cc09a0539</add>
            <add key="Ucomponents-XpathDropdownlist">57a62843-c488-4c29-8125-52f51873613e</add>
            <add key="Ucomponents-AutoComplete">31aa0d5c-f8e1-4cdc-a66e-c7f8c09498ef</add>

            <add key="Ucomponents-MNTP-CSV">c2d6894b-e788-4425-bcf2-308568e3d38b</add>
        </contentPickers>

        <mediaPickers>
            <!-- add new datatype elements for data types that stores media ids (ex: "1242" or "1726,2362,2323") -->
            <add key="mediaPicker">EAD69342-F06D-4253-83AC-28000225583B</add>
            <add key="damp2">ef94c406-9e83-4058-a780-0375624ba7ca</add>
            <add key="Ucomponents-MNTP-CSV">c2d6894b-e788-4425-bcf2-308568e3d38b</add>
        </mediaPickers>

        <keyValuePrevalueEditors>
            <!-- Prevalue editors that store values as a key value pair in the built-in umbracp prevalue storage, identified by their full class-name -->
            <add key="KeyValuePrevalueEditor">umbraco.editorControls.KeyValuePrevalueEditor</add>
        </keyValuePrevalueEditors>

        <localLinks>
            <!-- Propertytypes that CAN contain locallinks (like the ones inserted with TinyMCE) -->
            <add key="TinyMCE3">5e9b75ae-face-41c8-b47e-5f4b0fd82f83</add>
            <add key="TextboxMultiple">67db8357-ef57-493e-91ac-936d305e0f2a</add>
            <add key="Textstring">ec15c1e5-9d90-422a-aa52-4f7622c63bea</add>
            <add key="Simple Editor">60b7dabf-99cd-41eb-b8e9-4d2e669bbde9</add>
        </localLinks>

        <macros>
            <!-- Propertytypes that CAN contain macro mark-up (like the ones inserted with TinyMCE) -->
            <add key="TinyMCE3">5e9b75ae-face-41c8-b47e-5f4b0fd82f83</add>
            <add key="TextboxMultiple">67db8357-ef57-493e-91ac-936d305e0f2a</add>
            <add key="Textstring">ec15c1e5-9d90-422a-aa52-4f7622c63bea</add>
            <add key="Simple Editor">60b7dabf-99cd-41eb-b8e9-4d2e669bbde9</add>
        </macros>
        <templates>
            <add key="include" />            
        </templates>
    </itemDataResolvers>

    <macroPropertyTypeResolvers>
        <contentPickers>
            <!-- Macro Property Types, that store Content IDs, to link to media or content -->
            <add key="Media Current">mediaCurrent</add>
            <add key="Content Subs">contentSubs</add>
            <add key="Content Random">contentRandom</add>
            <add key="Content picker">contentPicker</add>
            <add key="Content tree">contentTree</add>
            <add key="Content All">contentAll</add>
        </contentPickers>
    </macroPropertyTypeResolvers>

<resources>
    <!-- files which should not added at any time-->
    <ignore>
        <add>/bin/*.pdb</add>
        <add>/bin/*.xml</add>
        <add>/bin/AjaxControlToolkit.dll</add>
        <add>/bin/Antlr3.Runtime.dll</add>
        <add>/bin/App_Browsers.dll</add>
        <add>/bin/App_global.asax.dll</add>
        <add>/bin/businesslogic.dll</add>
        <add>/bin/Castle.*</add>
        <add>/bin/ClientDependency.Core.dll</add>
        <add>/bin/cms.dll</add>
        <add>/bin/controls.dll</add>
        <add>/bin/CookComputing.XmlRpcV2.dll</add>
        <add>/bin/Examine.dll</add>
        <add>/bin/FluentNHibernate.dll</add>
        <add>/bin/htmlagilitypack.dll</add>
        <add>/bin/ICSharpCode.SharpZipLib.dll</add>
        <add>/bin/interfaces.dll</add>
        <add>/bin/Iron*.dll</add>
        <add>/bin/log4net.dll</add>
        <add>/bin/Lucene.Net.dll</add>
        <add>/bin/Microsoft.*.dll</add>
        <add>/bin/MySql.Data.dll</add>
        <add>/bin/NHibernate.*</add>
        <add>/bin/RazorEngine.*.dll</add>
        <add>/bin/System.Web.*</add>
        <add>/bin/TidyNet.dll</add>
        <add>/bin/Umbraco.Courier.*</add>
        <add>/bin/umbraco.DataLayer.dll</add>
        <add>/bin/UrlRewritingNet.UrlRewriter.dll</add>
        <add>/bin/umbraco.dll</add>
    </ignore>
</resources>

    <!-- which types of relations should be supported by courier -->
    <!-- Relations are only supported between content and media out of the box -->
    <relations>
        <add>relateOnCopy</add>
        <!-- <add></add> -->        
    </relations>
    
</configuration>

I've got a similar issue, I installed courier 2.6 on live but decided to set the locations up later however in the Courier section I cannot add any. Then I installed on my local dev domain but this time added the location. This still does not show in my locations in dev or live but I can right click on templates etc and courier them across to live.

I thought it was just me but tried using the docs in the courier section but got a 404!

Simon

Hello,

Am having exactly the same trouble as described here. I have a feeling this could be to do with my license file.

If the license file is there this is the error that occurs when trying to expand the locations node 

(calling this webservice according to firebug

http://mydomain.com.local/umbraco/webservices/TreeDataService.ashx?rnd=e09c4db785fc46b78498724190571072&id=-1&treeType=repositories&contextMenu=true&isDialog=false&rnd2=8.7)

[NullReferenceException: Object reference not set to an instance of an object.]
   Umbraco.Courier.Core.Repository.(XmlNode settingsXml) +43
   Umbraco.Courier.Core.Storage.RepositoryStorage.GetByAlias(String alias) +71
   Umbraco.Courier.UI.Trees.LoadRepositories.Render(XmlTree& tree) +1139
   umbraco.presentation.webservices.TreeDataService.LoadTree(TreeRequestParams treeParams) +75
   umbraco.presentation.webservices.TreeDataService.GetXmlTree() +140
   umbraco.presentation.webservices.TreeDataService.ProcessRequest(HttpContext context) +55
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +478
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +76

If I don't have the license file there then the nodes show fine. Obviously I can't connect to my live repositories though.

This is with the latest courier (2.6, installed yesterday) and umbraco 4.7.0

Thanks, Ian

I can confirm the same, if I remove the license file the tree renders as expected.

I got this problem after upgrading Contour. Downloading this nightly license file and dropping it in the /bin folder solved the problem:

http://nightly.umbraco.org/umbraco.licensing/Umbraco.Licensing.dll

hope this helps,

Anthony

Thanks for the info Anthony.

But, I've already tried with the updated dll and still having the same problem. We don't have contour installed here if it makes any difference.

Bumping this.

Any further feedback on this from the courier developers? We've paid for a license, yet are not able to use it at the moment.

Thanks, Ian

Hey Ian

Could you send me the license file, along with all the domains you use for your setup, it must be a mismatch between the sites in your locations compared to what is allowed in the license

email: per at umbraco dk

/per

Hi

We are also experiencing this problem.

We have blank instances of Umbraco 4.7.2 with Contour, Courier (both licensed) uComponents and one or two other packages (all installed through the package manager) on a localhost machine as well as our dev server.

I should also say that I have tried to update the Umbraco.Licensing.dll and still no luck.

I'm bumping this thread because nearly 2 years on and a clean install of the latest version of Courier and this is still an issue! Has anyone found a solution to this or know why it is happening?

I know why the tree is empty because the following returns an empty JSON object but I don't know the cause and no error appears to be thrown anywhere?

/umbraco/webservices/TreeDataService.ashx?rnd=ef9a7b15cc7245679f02d048eeb3ca97&id=-1&treeType=repositories&contextMenu=true&isDialog=false&rnd2=71

This is a licensing issue but we still don't know the cause however Per has provided me an alternate license which has worked for me now on one of the sites. The issue still exists on other sites for the time being.

Simon

Hello all,

Nothing new to add here, just wondering if there is a solution to this? I have exactly the same problem. No nodes when a valid license is installed, visible nodes when it is removed. We've purchased this for a client, and are unable to use the product as of yet.

Josh

Have you contacted support? They've still not resolved this to the best of my knowledge and rather than find a solution to the problem they provided my customer with an open license to get around the issue. Perhaps if more people come forward it might get investigated further.

Simon

I've submitted a ticket, but no response yet. I've also attempted calling, but was unable to reach anyone, so I left my number. Again, no response. I've also emailed Per, he inquired about the same things in this thread (location/repo, domain). I respoonded, but am still awaiting a follow up from him. I wouldn't mind this so much if this wasn't a paid product.

Josh

@Josh -

Almost for certain it's that the configured license hostnames don't match the domain you are accessing - in case that's not clear in this thread.  We'll have a look at your support request.

@Simon 

I think there's a mis-understanding here - it doesn't appear to be an issue per se bu rather related to a specific license's configuration.  At least as far as I can tell looking at this thread.  If that's not correct could you point the discussion is a more detailed direction?

Thanks!

I am having this issue too but the locations sometimes appear and sometimes don't everytime you refresh.

Any solutions?

This issue has nearly always come down to either the license hostname bindings not matching the hostnames being used, or using a courier express license where locations are not available. Verify both of those and, if your hostnames match your license and you have a courier full license please post details and repro steps or contact support from your umbraco.com account

Thanks Paul. A third party server who manages all our umbraco servers issues the license for us and he confirmed the license is correct, that's why we are confused.

The one main weird issue we are having is these repositories sometimes appear and sometimes don't – we have to keep refreshing to try our luck, which is frustrating.

See attached screenshots.

Can you help?

@DWT It could be a browser issue or something else...there's really no helpful information here. Again, if you could open a support ticket from the umbraco.com account that owns the license with details and repro steps (and of course versions as you seem to be using an old v6 version) we'll have a look.

Thanks Paul – we moved the site few months ago, not sure if that would have an impact. But all our new Umbraco sites on this server don't have this issue.

It is on Umbraco v4 – tested on all browsers, still the same.

@DWT It is an issue with licensing for sure, I've had this on multiple sites and went through the support channels and it still couldn't be resolved unfortunately. Hostnames matched exactly what was on the license and because it couldn't be resolved at the time I got a license without domain restrictions but the client by that time had lost faith and never used it again.

The 3rd-party licensing we use does have (and has always had) its limitations and quirks. It's too bad but we've never found a better product than what we use. There seems to be many discussions over the years in this forum and on SO...the consensus is that software licensing sucks. Good thing there's no issues with the umbraco core!

As @Simon points out we can usually set up the license to "work around" all the exotic ways that IT folks set up hostnames, resolution, DNS, etc...but we need to know the details in order to have a shot at it.

Whenever I see a statement like "we moved the site few months ago" that is the immediate suspect of course...so I'd ask you to impartially look at what is different between new/old sites - or have someone else who won't skip the details do it.

For a v4 version (nearly 3-years old now) most of the responsibility falls to the user if changes have been made. I'm sure you understand.

Thanks guys. I will get my server team to submit a ticket.

I understand it may be a user error but despite checking the settings and permissions, we still having this random error – that's why I am trying to see if anyone could point us to a direction.

Can I ask one last question, for an umbraco site, do we have a migration checklist – even basic ones to double check against?

Hi,

Ive also battled with Courier 2.7 on Umbraco 6.2.5 (this instance had been slowly upgraded from 4.2.x)

In the past (on more than one installation) Ive had Courier successfully working across a multi staged deployment scenario.

I must say, I was very disappointed in the way Courier failed to work like it used to, but due to me experiencing how good it can be, I persisted till I managed to get it working in a most basic way, although never as complete as it should be.

So here is the steps I took, fixing the above + other issues reported here and there in our.umbraco. Hoping this helps someone dealing with the same;

1. Install base version - 2.7.8.2.v6

2. Apply hotfix - 2.7.8.35.hotfix.v6

3. Get this version of Umbraco.Courier.UI COU-62 - this fixes the context menu not showing the 'Courier' item

The problem described above is being caused by an incorrect entry in trees.config - the assembly definition is wrong (courtesy of the install)

alias="repositories" application="courier" title="Repositories" iconClosed="legacy" iconOpen="legacy" assembly="Umbraco.Courier.UI" type="Umbraco.Courier.UI.Trees.LoadRepositories, Umbraco.Courier.UI"
alias="revisions" application="courier" title="Revisions" iconClosed="legacy" iconOpen="legacy" assembly="Umbraco.Courier.UI" type="Umbraco.Courier.UI.Trees.LoadRevisions, Umbraco.Courier.UI"
alias="taskmanager" application="courier" title="Task manager" iconClosed="legacy" iconOpen="legacy" assembly="Umbraco.Courier.UI" type="Umbraco.Courier.UI.Trees.LoadTaskManager, Umbraco.Courier.UI"

Also I'd recommend moving Courier security to the Courier page, ensuring users who are not meant to see Courier config dont get access to its security.

So changing application from 'users' to 'Courier'

alias="courierSecurity" application="courier"

After all this I was still unable to get revisions to work, which I have used extensively in the past - maybe something in the above will give a clue to the cause.

regards

Wayne

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