We bought two courier licenses last week and successfully configured one of them but the other one keeps resetting to trial mode. Loading the license directly into the bin folder does not help, loagging in through the umbraco admin and downloading the license also does not work. I submitted a ticket but the case rep offered a quick reply that was no help and hasn't come back since. Is there anything else I can do except wait?
When I select courier on a content node I get the following error message:
Umbraco.Licensing.Exceptions.TrialLicenseException: Courier is running in Trial Mode, you can therefore not connect to the repository 'dcrcouncil.org', which is not on this local machine
Please contact Umbraco on either e-mail: [email protected] or phone: DK +45 70 26 11 62 / US: 1.88.UMBRACO.1. at Umbraco.Courier.RepositoryProviders.CourierWebserviceRepositoryProvider.LoadSettings(XmlNode settingsXml) in c:\Program Files (x86)\teamcity\buildAgent\work\650bafc4b83aa858\Contrib\Providers\Umbraco.Courier.RepositoryProviders\WebserviceProvider\CourierWebserviceRepositoryProvider.cs:line 145 at Umbraco.Courier.Core.Repository.get_Provider() at Umbraco.Courier.Core.Repository.#ad(XmlNode settingsXml) at Umbraco.Courier.Core.Storage.RepositoryStorage.GetAll() at Umbraco.Courier.UI.Dialogs.CommitItem.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Sounds like the umbraco.licensing dll is outdated, this can happen if you have multiple licensed products running or simply have replaced it with an older version by accident:
hmm, need some more debuggin info on this, firstly you can add an appsetting to the web.config:
umbracoLicensingHandleIO
Set it's value to "true" and the licensing should throw exceptions instead of failing silently. It should also log issues to /app_data/umbraco.licensing.log.txt
It migth have an issue with the license file not being found correctly, it can happen on certain server setups, for this, you can also setup a appsetting with the key umbracoCourierLicense and pass in the absolute path.
If neither of these fixes it, it might be a broken .lic file, which we can then regenerate for you,
Licensing issues
Hello:
We bought two courier licenses last week and successfully configured one of them but the other one keeps resetting to trial mode. Loading the license directly into the bin folder does not help, loagging in through the umbraco admin and downloading the license also does not work. I submitted a ticket but the case rep offered a quick reply that was no help and hasn't come back since. Is there anything else I can do except wait?
Thanks!
Jason
When I select courier on a content node I get the following error message:
Umbraco.Licensing.Exceptions.TrialLicenseException: Courier is running in Trial Mode, you can therefore not connect to the repository 'dcrcouncil.org', which is not on this local machine
Please contact Umbraco on either e-mail: [email protected] or phone: DK +45 70 26 11 62 / US: 1.88.UMBRACO.1.
at Umbraco.Courier.RepositoryProviders.CourierWebserviceRepositoryProvider.LoadSettings(XmlNode settingsXml) in c:\Program Files (x86)\teamcity\buildAgent\work\650bafc4b83aa858\Contrib\Providers\Umbraco.Courier.RepositoryProviders\WebserviceProvider\CourierWebserviceRepositoryProvider.cs:line 145
at Umbraco.Courier.Core.Repository.get_Provider()
at Umbraco.Courier.Core.Repository.#ad(XmlNode settingsXml)
at Umbraco.Courier.Core.Storage.RepositoryStorage.GetAll()
at Umbraco.Courier.UI.Dialogs.CommitItem.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Emailing the address provided in the error message returns a non-deliverable as well.
Hi Jason
Sounds like the umbraco.licensing dll is outdated, this can happen if you have multiple licensed products running or simply have replaced it with an older version by accident:
So get the latest dll from here: http://nightly.umbraco.org/umbraco.licensing/
Thanks Per. That was the suggestion on the ticket I submitted as well.
- Updating the dll has not helped.
- I have also ensured the app pool account has full control of the site's directory
- Uninstall/re-install courier, has not helped
- Support tickets are no longer recieving responses
From my end I'm running out of options.
hmm, need some more debuggin info on this, firstly you can add an appsetting to the web.config:
umbracoLicensingHandleIOSet it's value to "true" and the licensing should throw exceptions instead of failing silently. It should also log issues to /app_data/umbraco.licensing.log.txt
It migth have an issue with the license file not being found correctly, it can happen on certain server setups, for this, you can also setup a appsetting with the key umbracoCourierLicense and pass in the absolute path.
If neither of these fixes it, it might be a broken .lic file, which we can then regenerate for you,
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