We are using Umbraco Forms (7.1.1) with Redis Cache setup and are experiencing an intermittent issue with one of our multi step forms. On the second page of our form we have a custom drop down menu which contains organisation types to choose from. On the same page below there are two sections containing further fields. These sections are conditionally shown based on the organisation type selected - the fields inside them are required. Validation does not allow the user to progress to the next page until these fields are completed.
We are however seeing occasions where both of these conditional sections have no data in the form record despite the fields being required. The organisation dropdown however does have a value in all instances. Investigation has revealed that it does not appear the validation is failing or the user is skipping these fields. We have other custom fields on later steps in the form which allow the user to copy previous answers from this page and the conditional sections (i.e. organisation address) which do have values in the form records. This suggests they did complete these fields. Google Analytics also suggests the user is inputting data on this page.
I assume the values for these fields inside the conditional sections are somehow being cleared at a later step – just before or during final submission. It is worth noting that our custom dropdown allows different display text and selection values (unlike Umbraco OOTB dropdown control) and the conditional logic which is linked to this field is working as expected.
Missing form data on multi-step form with conditional sections
Hello,
We are using Umbraco Forms (7.1.1) with Redis Cache setup and are experiencing an intermittent issue with one of our multi step forms. On the second page of our form we have a custom drop down menu which contains organisation types to choose from. On the same page below there are two sections containing further fields. These sections are conditionally shown based on the organisation type selected - the fields inside them are required. Validation does not allow the user to progress to the next page until these fields are completed.
We are however seeing occasions where both of these conditional sections have no data in the form record despite the fields being required. The organisation dropdown however does have a value in all instances. Investigation has revealed that it does not appear the validation is failing or the user is skipping these fields. We have other custom fields on later steps in the form which allow the user to copy previous answers from this page and the conditional sections (i.e. organisation address) which do have values in the form records. This suggests they did complete these fields. Google Analytics also suggests the user is inputting data on this page.
I assume the values for these fields inside the conditional sections are somehow being cleared at a later step – just before or during final submission. It is worth noting that our custom dropdown allows different display text and selection values (unlike Umbraco OOTB dropdown control) and the conditional logic which is linked to this field is working as expected.
Advice and guidance is appreciated!
is working on a reply...