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  • Velizar Tonchev 2 posts 72 karma points
    Feb 14, 2020 @ 11:11
    Velizar Tonchev

    Updating 7.14.0 to 8.2.0

    Hi guys,

    I'm trying to update from 7.14.0 to 8.2.0 but the update fails with the following error:

    ERROR: The database configuration failed with the following message: Cannot resolve collation conflict between "Latin1GeneralCIAS" and "SQLLatin1GeneralCP1CIAS" in CASE operator occurring in SELECT statement column 35.

    Does anyone have any idea what might be causing this or some possible solution?

  • Nik 1321 posts 5662 karma points MVP 3x c-trib
    Feb 14, 2020 @ 11:23

    Hi Velizar,

    Just as an FYI, it's not possible to do an Update from 7.14.0 to version 8, instead you need to go through migration steps. I believe that these are detailed in the documentation section on here (although I don't know exactly where sorry I can't give you a link).

    Looking at the error you are getting there however, it looks like you might have some inconsistency in your Database Collation settings for some reason.

    Sorry I can't be of more help.


  • Velizar Tonchev 2 posts 72 karma points
    Feb 14, 2020 @ 11:39
    Velizar Tonchev

    Hi Nik,

    Thank you for the swift answer. This is what I'm trying to do, it's basically the final step - migrating the database to 8.2.0 that fails with the above error.

    Thanks anyways!

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