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  • mauzilla 2 posts 72 karma points
    Feb 20, 2020 @ 14:01

    Reset password not sending emails

    I've been thrown in the deepend. Brand new to Umbraco and taking over a developed site from another developer. We cannot log into the backend as no one knows what the password is. I was able to manually modify the record in the database to my own email and updated the SMTP info in web.config (which is correct)

    I am however getting the following:

    "An error has occurred.","ExceptionMessage":"Mailbox unavailable. The server response was: Verification failed for <>"

    Leading me to believe Umbraco is trying to send an email as (which wont work).

    Where do I update that email address in the database?

  • Nik 1300 posts 5503 karma points MVP 3x c-trib
    Feb 20, 2020 @ 19:15

    Hi Mauzilla,

    That value comes from the UmbracoSettings.Config file located in /configs in your website :-)

    There is a value there which by default is set to so changing that, I believe, should solve your issue.


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