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  • davelane 29 posts 73 karma points
    Mar 02, 2020 @ 17:58
    davelane
    0

    Backoffice Interface Broken

    Hi everyone,

    My Umbraco backoffice interface seems to have broken (see screenshots below), and the issue began during a period that I was not interacting with the site in any way. Here is what I have tried, to no avail:

    • Ask my host (softsys) if they did server upgrades that may have impacted it. They don't think so
    • Attempted all suggestions at this resource
    • Upgrade from version 4.10 to 4.11.4 (and back again)

    Does anyone recognize what the problem might be based on the screenshots below?

    Thanks! Dave Login Screen appears to have styles broken Backoffice is very much not working

  • Alex Skrypnyk 6163 posts 24143 karma points MVP 8x admin c-trib
    Mar 03, 2020 @ 23:54
    Alex Skrypnyk
    0

    Hi

    Are you sure that files on hosting were not changed?

    If no - theoretically it can be damaged with some chrome extension in your browser - it's a really rare case but still. Can you check that other people see thins problem and in which browser?

    Thanks,

    Alex

  • davelane 29 posts 73 karma points
    Mar 04, 2020 @ 14:15
    davelane
    0

    Thanks for the response! I asked the host support team and they said no changes were made on their end, and in fact they checked on the issue and tried to help resolve to no avail. I have tested the admin section in multiple browsers and OS and the issue is on all of them, unfortunately.

  • Matthew Wise 271 posts 1373 karma points MVP 5x c-trib
    Mar 05, 2020 @ 08:03
    Matthew Wise
    0

    Any console errors?

  • davelane 29 posts 73 karma points
    Mar 06, 2020 @ 11:33
    davelane
    0

    Yes, actually..

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    
    /DependencyHandler.axd/?s=L3VtYnJhY29fY2xpZW50L3VpL2pxdWVyeS5qczsvdW1icmFjb19jbGllbnQvc2Nyb2xsaW5nbWVudS9qYXZhc2NyaXB0LmpzOy91bWJyYWNvX2NsaWVudC9wYW5lbC9qYXZhc2NyaXB0LmpzOy91bWJyYWNvX2NsaWVudC91aS9kZWZhdWx0LmpzOy91bWJyYWNvX2NsaWVudC91aS9qcXVlcnl1aS5qczs&t=Javascript&cdv=1:1
    
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
        login.aspx:127
    
    Uncaught ReferenceError: jQuery is not defined
            at login.aspx:127
    
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
    
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