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  • John Dawson 20 posts 131 karma points
    Mar 23, 2020 @ 15:07
    John Dawson

    Timeout after 20min, ignoring "umbracoTimeOutInMinutes"

    Hi, on our Umbraco site we have forms that users can submit to us with a fair bit of detail involved. Users are logged in when they complete these forms and, if the sessions time out before they click the "submit" button, then they lose the data they have entered (we are working on this, some js to recognise key presses etc.).

    We set the umbracoTimeOutInMinutes to 60 in web.config to give users time to complete the form without being frustrated by losing all their input, but it seems to be ignoring this and logging users out after 20 minutes... Is there another "timeout" setting elsewhere which is overriding this?

    We also set keepUserLoggedIn to true in umbracoSettings.config as per this GitHub issue I found:, although this can't be the same issue can it? That is from 2015...

    We are using version 7.7.13

    Thanks for your help! Hope everyone is keeping healthy and sane in the pandemic!

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