Umbraco Store - Loop: Password not sending but there is already a member with this email, to edit your profile, login instead
Hi,
I am getting so frustrated with this.
I have recently setup a free umbraco site, want to include a license for Forms. Bought a license and email came through. When I try to login to my account I get "Email or password is incorrect" then when I try to retrieve password :"If your e-mail was found, a new password has been sent."
An email never comes through (checked spam)
But when I try to setup a new account: "There is already a member with this email, to edit your profile, login instead."
Constant loop that I can't get out of, need that password reset email? Where could it be?
Thanks Darek, Going to do this now however, I should say thank for unblocking but I have again just tried to retrieve my password but still nothing coming through to my inbox (or spam) I will wait a while and see if that makes a difference or I'll open up again via one of the routes you mention.
Regards
lee
Umbraco Store - Loop: Password not sending but there is already a member with this email, to edit your profile, login instead
Hi, I am getting so frustrated with this. I have recently setup a free umbraco site, want to include a license for Forms. Bought a license and email came through. When I try to login to my account I get "Email or password is incorrect" then when I try to retrieve password :"If your e-mail was found, a new password has been sent."
An email never comes through (checked spam)
But when I try to setup a new account: "There is already a member with this email, to edit your profile, login instead."
Constant loop that I can't get out of, need that password reset email? Where could it be?
Any help appreciated. Regards lee
Hi Lee.
Your account was locked out due to too many failed login attempts 😐
I've unlocked it for you just now :)
You should be able to retrieve your new password via https://shop.umbraco.com/profile/retrieve-your-password/
Also, for future reference, I recommend that you reach out to support via contact@umbraco.com or through the chat at umbraco.com
Best, Darek
Thanks Darek, Going to do this now however, I should say thank for unblocking but I have again just tried to retrieve my password but still nothing coming through to my inbox (or spam) I will wait a while and see if that makes a difference or I'll open up again via one of the routes you mention. Regards lee
You're most welcome, Lee :)
Please, check with your support team if you don't receive the mail.
I could manually change your password but I don't want to send it to you here.
/Darek
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